长沙招聘

OPERATIONS RELATED COMPETENCIES

Main Job Responsibilities

• In-charge the daily operation of service hotline team, and make sure it works smoothly
• Keep closely communication with Operation Manager for daily issues
• Greets all customers with a warm tone, ensuring that they feel welcomed and appreciated based on Standardized Telephone Manners.
• Ensure no delayed replies to customers and follow up in a prompt way.
• Customer comments & preferences are recorded and to be shared with team members daily.
• Transfers all internal and external customer calls to the appropriate party correctly, with minimal delay.
• Handles and delivers messages in a confidential and professional manner.
• Handles complaints promptly and efficiently, taking the necessary action, and report to Operation Manager if needed.
• Follow up & ensure the complained customers' satisfaction with our solutions.

Development and Delivery

• New team members are well trained based on SOPs & policies.
• On the job trainings are delivered & monitored through expectation.
• Continuously find the training needs and discuss with Operation Manager for improvement
• All team members are reviewed if necessary, and feedback to Operation Manager for further personal development

Technical Effort Management

• Assists set up & manages Service Hotline System

CORE COMPETENCIES

Technical Expertise

• Proficiency in Both Written and Spoken Mandarin / English
• Minimum 5 Years Working Experience in Multinational Company, Prefer in Service Industry of the same role in operator or hotline
• Expertise on Data Processing and Maintenance

Communication Skill

• Keeps service hotline team well informed of changes promptly.
• On Job Training & motivations to subordinates
• Conduct periodically meetings in sharing, improving and problem solving.
• Serving as a role model in communicating with customers through an appropriate way

PROFESSIONAL QUALITIES

Leadership

• Serving as a role model.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Leads and motivates team members by leading by example and employing competent and consistent management practices.

Teamwork

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Keeps track of training learned and shares those training with team members.

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。