长沙招聘

- For our Healthcare Sector in Shanghai, we are looking for a Customer Service Engineer.

What are my responsibilities?
1. Perform installations, start-ups, maintenance, repairs and updates of MI products including Cyclotron within his/her area of expertise and assisting with other products under supervision.
2. Communicating and accept all operative advices from the Customer Care Center
Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
3. Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters Inform Customer Care Center on all escalation issues. Report any customer complaints with proper documentation to the CCC.
4. Ensure the proper use of tool & test equipment and report the usage on any related service report.
5. Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
6. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
7. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

What do I need to qualify for this job?
- More than 2 years service experience in medical equipments.
- Technical expert in Medical product.
- Focus and Customer satisfaction.
- Good Learning skill & English skill.
- Education in College or above

What else do I need to know?
- The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. In fiscal year 2011 (to September 30), the Sector posted revenue of 12.5 billion euros and profit of around 1.3 billion euros. For further information please visit: www.siemens.com.healthcare

Contact：
- If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn
www.careers.siemens.com.cn

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　　西门子医疗是全球医疗领域最大的供应商之一，是医学影像、实验室诊断、医疗信息技术和助听器等领域的领军者。西门子通过统一渠道向客户提供全方位诊疗产品和解决方案——从早期检测、诊断到治疗和后期护理。通过优化最常见疾病的临床工作流程，西门子还加快了医疗服务速度，提高了服务质量，增加了服务成本的有效性。同时，西门子也是创新型听力设备的市场领军者。

　　西门子致力于为中国全面提升医疗服务提供支持，西门子也一直强调满足中国不同地区与不同层次医院的需求，这包括从领先的医疗科研机构与医院，到病人流通量大的大型综合性医院，从城市社区医院到中小型乡镇医院的各种需求。