长沙招聘

This Position is responsible for updating shipping activity in the order of IQAir China management system, managing the transportation delivery cycle. The service coordinator also act as a liaison across sales, after sales, operations and procurement and have the ability to identify and recommend process improvements that increase productivity, increase customers satisfaction, and eliminate redundancy and inefficiency.
主要负责在IQAir中国的管理系统中实时更新订单的发货与运输情况，安排并掌管运输配送周期。此外，须跟进并协调销售、售后跟进、运营。采购等多方面业务，能了解、把握产品与业务发展、改善的空间，并向上级加以推荐以提升产量与质量，力求客户满意，做到高效无冗余。

Responsibilities
工作职责
? Track and trace all deliveries, and confirm delivery with customer.
? 实时跟进、追踪物流进展并向客户确认情况。
? Proactively inform customers of possible delays or delivery failures.
? 如物流有可能延迟或配送失败，必须提前主动通知客户。
? Generate Service Technician performance analytic reports.
? 撰写并提交维修技术员的业绩分析报告。
? Schedule and log all inbound and outbound appointments.
? 安排记录所有运入运出预约。
? Listen to customer feedback and identify areas to improve service levels.
? 听取客户反馈意见，了解把握服务水平的提升机会与空间。
? Troubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams.
? 接到客户投诉后，须立即着手处理问题。如属产品的操作方面有关的问题，应马上与维修技术部同销售部联系，派送人员前往解决。
? Provide daily, weekly, and monthly reports as required by the company
? 按公司规定提交每日、每周与每月报告。
? Assist departments with product demos, events, and public relations
? 辅助公司部门进行产品展示、举办活动与公关工作。
? Support all departments to provide the highest quality of customer service and support to the company’s clients
? 辅助公司部门，向客户提供优质服务与支持。
? Confirm purchase order receipt on ERP, and prepare fapiao, purchase order receipt, and relevant document.
? 确保实时更新企业资源计划中的接收采购订单信息，妥善准备发票、接受采购订单与相关文件。
? Responsible for the management and use of a small warehouse , including new machinery , new parts , filter supplies , car in storage, all the items in the order placed , waiting for the repair of machines and the number of machines waiting for delivery statistics and arrangements.
? 负责小库房的管理使用，包括新机器、新零件、滤芯耗材和车载的入库，所有物品按顺序摆放，等待修理机器和等待派送机器的数量统计及安排。
? Update presold calendar on time and notice local service schedule to branch office every month. Make a arrangement with Beijing companies client for air testing and filter change works.
? 随时更新预售信息表中的内容，每月按时通知各地相关的办公室安排好相关预售服务，负责北京大客户空气检测和滤芯更换的预约工作。
? 负责技术人员的工服安排、分发和统计工作。
? Responsible for weekly, monthly , quarterly and annual data record from service technicians.
? 负责技术服务人员每周、每月、季度和年度的数据统计。
? Responsible for department meetings records and statistics work
? 负责部门例会的记录和整理工作。

VillaLifestyles睿享生活馆由北京睿博美佳商贸有限公司建立于2006年。VillaLifestyles睿享生活馆主打高端生活良品，旗下涵盖空气净化器领军品牌瑞士IQAir HealthPro、加拿大专业空气净化器Amaircare、美国研发N99级别防霾口罩威隔口罩Vogmask、美国原装进口Weber烧烤炉等提升生活品质的产品。睿享生活馆始终主张推行精致生活方式的理念，并在世界范围内臻选优质品牌引进中国。

The VillaLifestyles was founded in 2006 by Beijing RBMJ Trading Company. VillaLifestyles is a collection of high-end brands around the world. It includes IQAir, which is the leader in the air cleaning industry; And Amaircare, a professional air purifier brand originated from Canada; Also includes Vogmask, a famous American brand of anti-smog mask; as well as Weber, world's premier grills imported from US and so on. The VillaLifestyles always upholds pursuing a refined, sophisticated life style, searching and introducing worldwide premium brands to China.