长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙售前/售后技术支持工程师招聘

Technical Specialist

梅里埃诊断产品(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:医疗设备/器械

职位信息

  • 发布日期:2014-04-30
  • 工作地点:成都
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:面议
  • 职位类别:售前/售后技术支持工程师  

职位描述

JOB INFORMATION
JOB TITLE: Technical Specialist
1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB
Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Support is given to customers and sales representatives primarily by telephone. Training support is provided, and travel to the customer site may be required. Support is also given both verbally and written to Marketing department. The Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work climate.
? Provide telephone support and troubleshooting to internal and external customers.
? Handle complaints per established guidelines: open, follow investigative stages, and close.
? Teach customer-training programs.
? Document all customer interactions in CRM system.
? Provide support to internal customers.
? Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations).
? Develop working knowledge of the competitive market, competitive products, in addition to the applications of bioMérieux products.
2. MAIN ACCOUNTABILITES & EXPECTED RESULTS
? Answer telephone inquiries per established guidelines and document in local database;
? Develop troubleshooting skills for phone and on-site applications;
? Travel to customer sites, attend meetings as determined appropriate by Management;
? Troubleshoot by phone and on-site
? Consult with the team members to conclude investigation; Close via departmental procedures
? Direct and drive investigative process; Review test results; Request further investigations
? Conduct training for Customer Service team, Key account and other internal associates
? Represent group and department on interdepartmental work teams;
? Learn laboratory procedures and assays;
3. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB
Education: Bachelor’s Degree or above in Medical Technology or related science.
Good knowledge in Molecular biology.
Good English skills in both spoken and written English.
Experience: Minimum of three years of laboratory experience.
Good practice experiences in biological/medical laboratory.
Excellent working knowledge of computer.
Good interpersonal and communication skills.

公司介绍

      生物梅里埃公司创建于1963年,公司以来自身的科技创新和工业生产资源,始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成,主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断,为全球公共卫生事业做出贡献。
      目前,生物梅里埃在全世界拥有19个工业生产工厂;20个研发基地;业务遍及世界六大洲160个国家,在44个国家和地区设有分支办事机构;全球雇员近13000人。凭借55年的经营,生物梅里埃如今在全球体外诊断行业扮演着重要的角色,在全世界诊断企业排名中位列前十,是临床微生物学和工业微生物学领域的翘楚。
      放眼未来,生物梅里埃将继续秉承传统、恪守承诺,全力为客户研发和提供***整体解决方案,力争成为推动全球公共卫生事业发展的领导者。

联系方式

  • Email:china@biomerieux.com
  • 公司地址:上海市浦东新区浦三路4633号