长沙招聘

职位名称：销售订单客服（成都）

职位职责：
Reviews enquiries and contracts to ensure that customers’ requirements are well-understood and can be satisfied within company’s ability and policy
- Prepares quotation in COH accurately and according to the defined company standard and policy for customer to facilitate business negotiation
- Prepares contracts (if required) and perform contract review to ensure that customers’ requirements are well defined in the contracts and are within company’s capability and policy. This responsibility is not applicable to those contracts received and reviewed by CS Supervisor and Unit Head
- Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers’ requirements are fulfilled satisfactorily
- Coordinates with SKF Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction
- Works closely with customers and related functional areas on delivery and payment arrangement to prevent unnecessary pile-up of stock
- Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers
- Assists in sales forecasting of back-orders to facilitate the monitoring of sales target achievement
- Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status
- Coordinates with related functions or importer assigned by customer to arrange delivery of physical goods and related documents such as invoice, packing list etc. to customer on time according to customer’s requirement
- Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection
根据公司产品订单，执行客户服务、订单处理、系统操作及客户服务整个流程

职位要求：
本科以上，CET-4
客服、物流、单证、订单处理、销售助理相关经验1年以上

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com