长沙招聘

l Actively encourage, support and manage distributors’ Technical Specialists in providing after sales service for Karat products;

积极鼓励、支持和管理经销商的技术专员为卡丽产品提供良好的售后服务；

Follow karat after service system/process, find problem and improve service system or process.

执行现有卡丽产品售后服务流程，发现过程中问题并持续改善

l Inspect Karat products at distributor warehouse and consumer home; Approve warranty claims for both Karat China and Karat Imported products. Receive distributor and consumer’s claim then feedback and follow up resolve process.

l 通过对仓库及客户处卡丽产品进行鉴定并决定是否按质量申诉处理；进行常规的经销商及最终客户的客诉接待、问题反馈及追踪后续处理，进行客诉资料的整理。

l Organize and deliver technical training and product knowledge to distributors and internal staff. Make up a after service training system include evaluation accreditation etc.

为卡丽经销商和卡丽内部员工提供技术培训和产品技术知识的更新；制定经销商售后培训、考核及授权体系，确保卡丽产品售后规范、有效执行，经销商售后良好有序工作。

l Provide technical advice on installation, operation, maintenance and trouble shooting for Karat products to consumers, developers, distributors and Karat China associates.

为卡丽最终用户、开发商、经销商和卡丽中国员工提供卡丽产品在安装、使用、维护和维修方面的建议；

l Handle technical claim from key consumers and developers escalated from distributors and Call Center;

处理经销商和呼叫中心升级的重要的客户和工程的投诉；

l Provide feedback on product performance, suitability and quality to drive improvement and new development of Karat product;

对卡丽产品的功能、适用性和质量进行反馈，帮助工厂进行产品的改进和新产品的研发；

l Involvement of NPD in terms of installation and specs from consumer’s point of view; Help to inspect products in factory and warehouse.

为新产品的开发提供安装和使用方面的建议；对浴室柜产品配合工程师进行出货及仓库检验工作。

l Provide technical support to marketing and sales activities;

为市场部和销售部的展览会及销售会议提供技术支持；

Requirement:

· Bachelor degree or above, major in Mechanical, Construction or Material Engineering is preferable；

本科以上学历，机械、建筑、材料工程专业优先

· With a minimum of 5 years’ solid working experience in technical service field；

五年以上丰富的技术服务工作经验.

· Excellent communication and negotiate skills;

良好的沟通谈判技巧

· Independent working style, self-study ability

良好的独立工作能力和自我学习能力

· Can read and write in English;

良好的英语读写能力

· Familiar with MS office;

熟练使用MS办公室软件