长沙招聘

General Purpose:

To provide excellent employee service by effectively leading and managing all call center team members. This will be achieved through the effective use of resources, improving systems and processes and managing staff

Responsibilities:

1. Effectively drive the daily performance of direct reports ensuring KPI’s, SL and other targets are met and exceeded

2. Liaising with managers, team leaders, agents and third parties to gather information and resolve issues;

3. Maintaining up-to-date HR knowledge database;

4. Monitoring random calls to improve quality, minimize errors and track operative performance;

5. Reviewing the performance of staff, identifying training needs and planning training sessions;

6. Recording statistics, user rates and the performance levels of the centre and preparing reports;

7. Handling escalated customer complaints or inquiries;

8. Organizing staffing, including shift patterns and the number of staff required to meet demand;

9. Coaching, motivating and retaining staff

10. Forecasting and analyzing data against budget figures on a weekly and/or monthly basis;

Education and Experience:

1. Bachelor's degree or above, preferred in Human Resources Management, Business or equivalent

2. 3-5 years of related work experience in a Client Services or call center

3. 1-2 years of leadership or management experience

4. Strong customer service background: knowledge of principles and processes for providing customer and personal service (customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction)

5. Proven track record of success and work stability

Skills & Qualification

1. Demonstrated leadership skills and the ability to foster an environment that promotes personal development of direct reports

2. Excellent written/oral skills and ability to communicate effectively at all levels

3. Strong time management and organizational skills

4. Ability to multi-task in a fast paced environment

5. Lead by example, 'Can do' attitude

在施耐德电气，我们相信，获取能源并利用数字技术是人们的基本权力, 我们助力所有人以更少的资源创造更多的价值, 并确保每一个人，在任何时间，任何地点都能尽享Life Is On。
我们提供能源与自动化数字解决方案，以实现高效和可持续。我们将世界领先的能源技术、自动化技术、软件及服务融合于整体解决方案之中，服务于家居、楼宇、数据中心、基础设施和工业市场。
我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。
创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的***贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱***或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合***的土壤，创造更大的空间，同时给予养分促进发展。