长沙招聘

Shop Manager/Assistant Shop Manager 店铺经理/店铺副经理

JOB MISSION

Reporting directly to the Area Manager, responsible for managing the daily operations of a shop including sales, expense control, maintaining inventory levels, customer service, training and scheduling personnel to ensure operational excellence, customer satisfaction, maximize sales, productivity and profitability.

直接向区域经理汇报，负责店铺日常营运，包括：销售、费用控制、库存管理、客户服务、员工培训和排班，以此确保店铺的高效运营，维护客户满意度，最大化销售业绩和销售利润。

MAIN RESPONSIBILITIES

v Set up yearly sales target and yearly work goals for shop.

设立年度销售指标和工作目标

v Lead team to reach sales target and KPI goals

带领团队达成销售指标和绩效指标

v Analyse sales performance on weekly, monthly and yearly basis

以每周、每月和每年的基础分析销售业绩

v Consistently maintain highest degree of customer service to guaranty customer's loyalty

始终保持良好的服务来维系每一位顾客

v Arrange product relevant training for shop staff in briefing when shop is in low traffic (product training, role play and MOI training) to enhances staff’s selling techniques

当店铺处于非忙碌状态时，安排对员工进行简要的培训，如产品知识、角色扮演、MOI训练等，以提高员工的销售技巧

v Develop and encourage staff through goal setting, on job training and regular work feedback to help them to reach the next level.

通过设立目标、在岗培训和日常工作中的反馈来鼓励和发展员工，帮助他们达到更高的目标

v CRM management: to build up and maintain VIP customers

客户关系管理：建立和维护VIP客人

v Shop stock management: well know about best sellers /slow moving items in shop and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis

店铺的库存管理：清楚店铺货品的畅销和滞销情况；主动与商品部沟通，协调货品的运转、调拨；每日/每月的货品盘点及防止货物损失；库存分析

v Ensure shop is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Shop furniture maintenance.

确保整个店铺的清洁卫生和货品陈列的整齐有序，维护店铺形象，维护店铺设施

v Shop staff recruitment, offer coaching and staff performance evaluation

店铺员工的招聘，提供指导和进行员工绩效考核

v Well assign work in efficiency and minimize staff OT. Set up weekly and quarterly working plan. Arrange staff's annual leave.

有效地分配工作，最小化员工的加班时间。做好每周和每季度的工作计划，安排好员工的年假

v Ensure staff grooming standard to meet company requirement all the time and keep brand image

确保员工仪容仪表始终符合公司要求，保持品牌形象

v Keep awareness of market trends in this industry, understanding customer needs and observing competitor's commercial activities

把握行业动向，了解客户需求，观察竞争对手动态

v Daily briefing and monthly meeting in shop, to recap and deliver timely information to shop staff and ensure shop daily operation work smoothly and follow company policy.

每日/每月组织店铺例会，向员工传达实时信息，确保店铺每日的正常运营并符合公司规定

v Assist in shop commercial event，setup and maintain good relationship with landlord

协助店铺商业活动， 与商场物业建立良好联系

v Customer complaint handling

客诉的处理

v Build strong cross functional relationships within the organization

在公司内部构建跨部门的联系

v Any other duties/matters may be assigned from time to time

完成其他临时交办的工作

PROFESSIONAL REQUIREMENTS

v 6-8 years sales experience in fashion retail industry, international luxury brand experience is a plus

6-8年以上时装零售经验，具备国际奢侈品牌经验者优先考虑

v At least 3 years team leading experience and with rich people management practice.

至少3年团队管理经验并有丰富的人员管理经历

v Proficiency in computer operation

良好的计算机操作能力

v Fluent Mandarin and English in writing, speaking and listening

流利的普通话，英文听说写良好

PERSONAL REQUIREMENTS

ATTITUDE

v Teamwork - work together with others to reach a common goal

团队合作 - 和其他员工一起合作达到共同的目标

v Open Mind - receptive to constructive feedback and willing to try out new ideas

开放性思维 - 善于给出建设性的反馈并且愿意提出新的想法

v Progressive - continuously look for ways to improve and keep up with changes

进取心 - 不断地寻找前进的方法应对各种变化

v Flexibility - adapt to changes daily while maintaining a positive attitude and working towards the set goal

适应性 - 适应变化，保持乐观的态度，朝着设立的目标努力

v Empathy - take into consideration and act reasonably according to feelings / needs of your colleagues

同理心 - 理解同事们的感受，采取适当的行动满足他们的需求

v Straightforward - express opinion directly to the point while respecting others

坦率 - 不失尊重地向他人直述自己的观点

v Stress Resistance - remain calm and positive in challenging situations

抗压性 - 在面对挑战的时候保持镇定和乐观

v Loyalty - believe and stand up for the company’s best interest among colleagues and towards outsiders

忠诚 - 对内对外都维护好公司的利益

LEADERSHIP / MANAGEMENT

v Overview - grasp of the big picture

总体观念 - 把握大局

v Delegation - allocate tasks to optimize each staff’s ability and complete task in efficient and effective ways

授权 - 合理分配工作，最大程度地发挥每个员工的能力，最高效地完成任务

v Staff Development - believe in people and give constructive feedback

员工发展 - 信任员工并且给予有建设性的建议

v Decision Making - use common sense and logical thinking to staff to bring out the best in them

决策力 - 积累经验，理性思考，做出决断

v Ability to Convince / Influence - push through ideas with rational and logical points come up with solutions to problems

影响力 - 通过理性逻辑思维提供解决方案

v Courage - have the guts to make reasonable demands and push through new changes to improve

果敢 - 勇于做出合理的决定并且推进改革

BUSINESS

v Business minded - work to maximize selling opportunities and anticipate customers needs

商业头脑 - 最大化销售机会并能预测客户需求

v Communication - express oneself clearly, fluently and logically

沟通能力 - 能够清楚、流畅和有条理地表达自己

v Customer Service - go the extra mile to satisfy / surprise customers while adhering to company policy

客户服务 - 在符合公司政策的前提下，付出额外的努力来满足客户，给客户惊喜

DRIVE / AMBITION

v Able & Willing to Learn - humble and eager to learn to improve

学习能力和意愿 - 谦逊好学，有上进心

v Proactive - use own initiative to take action and push through new things with common sense

积极主动 - 主动采取行动推进新理念

v Creativity - come up with different ideas and able to see things from different angle (not just own angle)

创新能力 - 能够提出不同的想法并能从不同的角度看待问题（不仅仅从自己的角度）

COMPETENCE REQUIREMENT

v Shop operation management 营运管理

v Proactive space management 现场空间管理

v Cost management 成本管理

v People management 员工管理

v Numerical / Analytical skills 数据分析能力

v Decision making 决策力

LOCATION：Outlet Store 奥特莱斯店铺

萨尔瓦托勒· 菲拉格慕有限公司

萨尔瓦托勒· 菲拉格慕有限公司是菲拉格慕集团的母公司，其是全球奢侈品市场的领导者之一，其历史可追溯至1927年。

集团积极致力于鞋履、皮革制品、成衣、丝织品及配饰、以及男***香氛的创新及生产。集团的产品还包括由特许制造商生产的眼镜和腕表。

品牌的创新始终具有***性，并伴随着完美的混合风格，由高超的品质以及“意大利制造”的卓越工艺所赋予的创造力和创新性，始终成为集团产品的标志。

截至2019年6月30日，菲拉格慕集团在全球拥有约4,000名员工以及661间专门店，其业务机构遍及意大利乃至全世界，不论是欧洲、美洲还是亚洲，全球各地都有菲拉格慕品牌的足迹。