长沙招聘

PURPOSE目的
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
WORKING RELATIONSHIPS工作关系
a) 直接关系:直接汇报关系的上级职位: CS District Modality Manager
b) 对外关系（需要同哪些外部机构进行联系及其目的）
External Customer: Deliver daily service to customer and ensure customer satisfaction.
Support Function: Ensure the service process correct implementation
Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities.
ASP: Cooperate with ASP as one team to provide qualified service to customer.
PRINCIPAL ACCOUNTABILITIES主要工作职责
·Own customer satisfaction & service quality KPIs for assigned account
·Provide service support to team members as required
·Develop and maintain good relationships with customers
·Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
·Prepare and provide kinds of Service Report on an accurate and timely basis
·Attend training and develop relevant knowledge and skills.
·Support service sales to explore and develop business opportunities (IS FSE)
·Develop business in assigned account (UM FSE)
·Other tasks assigned by team & company
MAJOR CHALLENGES主要挑战
·Work professionally and effectively to maintain a high system up rate
·Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges
·Maintain and improve customer satisfaction to keep high CQCS
·Adopt team spirit to make sure whole team deliver same service quality
JOB REQUIREMENTS岗位要求
a) Education学历:
·College, University Bachelor or above
·Advanced Electronics Certificate or equivalent in electrical engineering
b) Experience工作经验:
>3 years work experience on customer service in Healthcare industry
c) Competency and Skills 能力和技能:
·Strong technical knowledge on Healthcare products
·Strong communication skill and Open mind to share with others
·Clear and logic thinking
·Ability to handle multi tasks
·Good execution skill
·Excellent English skill in reading, writing and speaking
·Willing to take responsibility ( 勇于承担责任)
·Self motivation and self management (明确的自我激励和自我管理能力)

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。