长沙招聘

Job Summary:
Be responsible for the Technical Service in the assigned area

Main Tasks & Responsibilities :
-Carry out day to day routine repair/maintenance instrument work.
-Independently complete the installation, maintenance and basic troubleshooting according to the technical manual
-Successfully improve the customers' satisfaction and royalty
-Clearly explain the service work and results to the customers
-Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
-Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning
-Update the maintenance data timely and accurately according to the requirements of the service SOP
-Sale of Service Contracts.
-Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
Compile problem statistics for analysis to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
-Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
-Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customer’s complaint.
-Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors
-Assist in the yearly budget exercise for Technical Service
-Assist the management of distributors
-Management of spare parts
-Ensure service activity in full compliance to SHE policy
-Other tasks or projects assigned by line manager
-Conduct business in full compliance to Behavior in Business and Behavior in Competition

Education & Qualifications:
1. Minimum qualification required is diploma in Electronic, Electrical or Mechanical
2. Good command of English in both spoken and written
3. Good command of MS office software application

Experience:
At least 2 years related experience.

For more information about this job, please visit Roche career website: http://careers.roche.com/china

成就你我，完美生活

罗氏始创于1896年，总部位于瑞士巴塞尔，在制药和诊断领域是世界领先的以研发为基础，以创新驱动的健康事业公司之一。作为全球最大的生物技术公司之一，——药品和诊断，提供从早期发现、预防、诊断到治疗的创新产品与服务，从而提高了人类的健康水准和生活质量。罗氏是体外诊断领域、移植药品的全球领先者；是病毒学领域以及其他关键疾病领域如自身免疫性疾病、炎症、代谢和中枢神经系统疾病的市场领导者。经过百余年发展，罗氏集团的业务已遍布世界150多个国家，共拥有约79,000名员工，并与包括罗氏控股的美国基因泰克、日本中外制药在内的多个合作伙伴建立了研究与开发的业务联盟。罗氏注重永续性发展，保持良好营运表现，2007年，罗氏药品部和诊断部分别实现了总额达368亿瑞士法郎和93亿法郎的销售业绩，研发投入超过80亿瑞士法郎。

罗氏诊断拥有十分宽广的业务范围，为全世界的研究人员、医师、患者、医院和实验室提供多样化的创新性检测产品和服务。在全球有超过23,000名员工致力于科研、产品研发、产品市场运作、服务以及一体化解决方案，并在40多个国家设有分支机构。我们将致力于提供卓越的服务以提高客户的工作效率，并为客户、员工、股东和社会创造更高的价值。

罗氏诊断在中国

2000年8月，罗氏诊断产品（上海）有限公司作为外商独资公司在上海成立，开展中国大陆的业务。

公司自成立以来业务增长迅猛，规模也不断壮大，数年间已成为中国体外诊断的市场领导者。至今，公司拥有1000多名员工，分布在全国60多个城市。公司总部位于上海，在北京、广州、沈阳、西安、武汉、成都、南京及杭州均设立了分公司或办事处。

公司产品销售及服务网络遍布全国各地,以其一流的技术产品，配以完善的服务赢得了广泛的市场及信誉。罗氏诊断在中国市场作出坚定的承诺，将以致力于健康事业的创新，提高人类生活质量为己任，为中国的医疗健康事业和生活质量的提高作出应有的贡献。

罗氏诊断中国于2011年与2012年连获由国际权威机构CRF颁发的“中国杰出雇主”的荣誉称号。这是一个意义非凡的奖项，它不但标志着我们的人力资源管理和政策达到了世界领先标准，同时也认可了罗氏诊断中国为成为最佳雇主而做出的不懈努力。


由于公司在中国业务的发展壮大，我们诚邀优秀人才加盟，公司将提供良好的薪资福利，培训发展机会。

应聘者请将个人简历邮寄或Email至本公司，来信请附25mm近照一张，信封上请注明应聘职位，谢绝来访来电。初选合格人员将由我公司通知并安排面试。

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