长沙招聘

Job Purpose*

This role owns the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production. An ongoing commitment to improve the user experience, lower the cost of ownership and balancing risk is required for each application. This requires a balance of business process understanding and technical breadth. The role has increased complexity of geographies, user bases (internal and external to GSK) and a large mix of technology and business process understanding. This complexity of skills is very difficult to source and develop.

Key Responsibilities (10 bullet points maximum)

Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role

1. Ensures continuity of business execution through ensuring production applications are:

a. Fit for purpose (eg easy to use and reliable) and support the evolving business processes

b. Are cost effective – Total cost of ownership is at an optimal level

c. Meets an agreed Risk Profile (eg aging of technologies, controlled regarding regulated applications, aligned with business continuity).

2. Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds, as necessary across 2-3 business processes/services and associated applications (5-15+ applications), supporting large user populations, across multiple business units/geographies), or support business critical processes.

3. Participates in troubleshooting in applications across multiple technology domains and business areas.

4. Ensures accurate and easy processes are followed to ensure ongoing continuity of knowledge including:

a. Application dependencies (across applications, hardware)

b. How applications support the business process

c. Service Designs and commitments, including how well the applications perform against the service designs

d. Recommends improvements to these processes to simplify approach across all of Application Services.

5. Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis.

6. Carries out work with minimal supervision balancing conflicting priorities and needs.

Breadth/ Scope of Accountability*
Provide details of any scope data relevant to the role e.g. the net sales that the role supports / generates or budget responsibility.

Number of Direct Reports

This is an individual contributor role that will also be assigned to work in Project Teams. May need to manage virtual teams from time to time. Ability to use technical expertise to influence peers, managers and directors will be important.

Number of Indirect Reports

Annual Budget managed by this role (Provide either Revenue/ Assets Managed or Operating budget)

Annual Direct Revenue Accountability
(please add currency)

· Understands Total Cost of Ownership (TCO) and what drives costs.

· Prepares estimates for new service introductions using agreed processes.

· Analyzes discrepancies between planned TCO and actual and recommends process improvements.

· Includes TCO analysis in service portfolio reviews to provide insight to Business partners as to overall cost drivers.

Assets Managed, if applicable

(please add currency)

Manages life cycle costs of a portfolio of applications, where costs are matrixed across multiple organizations (Application Service, EIS and Business Unit IT groups. Aggregated portfolio costs range from ￡1-1.5M in annual operating expenses for this role.

Operating Budget Accountability,
if applicable
(please add currency)

No direct budget accountability