Senior Customer Engineer
应用材料投资(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2014-02-20
- 工作地点:无锡
- 招聘人数:若干
- 工作经验:五年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:半导体技术 工程/设备工程师
职位描述
Has developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience. Typically acts as a lead, coordinating the work of others- but not a supervisor. Works autonomously within established procedures and practices.
Key Responsibilities
1. Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.
2. Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.
3. Performs complex retrofits. May occasionally organize and lead retrofit activities.
4. Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate.
5. Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations.
6. Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime.
7. Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.
8. Follows all checklists and procedures, including safety.
Education
? Bachelor's Degree above
? 5 - 8 Years of Experience
Key Responsibilities
1. Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.
2. Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.
3. Performs complex retrofits. May occasionally organize and lead retrofit activities.
4. Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate.
5. Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations.
6. Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime.
7. Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.
8. Follows all checklists and procedures, including safety.
Education
? Bachelor's Degree above
? 5 - 8 Years of Experience
公司介绍
应用材料公司是材料工程解决方案的领导者,全球几乎每一个新生产的芯片和先进显示器的背后都有应用材料公司的身影。凭借在规模生产的条件下可以在原子级层面改变材料的技术,我们助力客户实现可能。应用材料公司坚信,我们的创新必能驱动先进科技成就未来。
应用材料公司在中国有着30多年坚实的发展历史,业务遍及全国。1984年,应用材料公司在北京设立了中国客户服务支持中心,成为***家进入中国的外资芯片制造设备公司。通过为中国的高科技制造业提供长期支持,应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的***供应商之一。在设备销售业务之外,应用材料公司还建立了一支经过良好培训、经验丰富的服务团队,为亚太地区不断增长的客户提供大力支持。
应用材料公司在中国有着30多年坚实的发展历史,业务遍及全国。1984年,应用材料公司在北京设立了中国客户服务支持中心,成为***家进入中国的外资芯片制造设备公司。通过为中国的高科技制造业提供长期支持,应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的***供应商之一。在设备销售业务之外,应用材料公司还建立了一支经过良好培训、经验丰富的服务团队,为亚太地区不断增长的客户提供大力支持。
联系方式
- Email:Recruitment@amat.com
- 公司地址:上海市浦东张东路1388号22幢 (邮编:201203)