CSR (Customer Service)
杜邦高性能涂料(上海)有限公司浦东分公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2014-02-08
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术) 物流专员/助理
职位描述
Responsibilities:
· Support order process and fulfillment for designated customer segments.
· Work with trading operation team, logistics for import & export & local delivery
· Play a key role in payment collection and shipment control.
· Work closely with sales team to attain customer satisfaction through high-quality CSR service.
· Work with sales team as well as direct accounts in achieving high-quality sales and order forecast.
· Be a key player in the order process fulfillment and improvement.
· Support other business activities as required.
Qualifications:
· Bachelor degree or above in Chemical Engineering or Material Science, etc.
· Over 5 years relevant working experience. Customer service experience in MNC is highly preferred.
· Well understand the trading business model and sufficient international trade knowledge.
· Strong interpersonal and communication skills to link different departments and deliver the result.
· Good SAP STC experience
· Proactive and be able to work under pressure.
· Well organized and good documentation skills.
· Good English skills including speaking and writing.
· Good computer application skill