长沙 [切换城市] 长沙招聘长沙物流/仓储招聘长沙物流专员/助理招聘

CSR (Customer Service)

杜邦高性能涂料(上海)有限公司浦东分公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2014-02-08
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  物流专员/助理

职位描述

Responsibilities:

· Support order process and fulfillment for designated customer segments.

· Work with trading operation team, logistics for import & export & local delivery

· Play a key role in payment collection and shipment control.

· Work closely with sales team to attain customer satisfaction through high-quality CSR service.

· Work with sales team as well as direct accounts in achieving high-quality sales and order forecast.

· Be a key player in the order process fulfillment and improvement.

· Support other business activities as required.


Qualifications:

· Bachelor degree or above in Chemical Engineering or Material Science, etc.

· Over 5 years relevant working experience. Customer service experience in MNC is highly preferred.

· Well understand the trading business model and sufficient international trade knowledge.

· Strong interpersonal and communication skills to link different departments and deliver the result.

· Good SAP STC experience

· Proactive and be able to work under pressure.

· Well organized and good documentation skills.

· Good English skills including speaking and writing.

· Good computer application skill

公司介绍

杜邦高性能涂料为全球最大的汽车涂料生产商。在中国,其客户群包含上海通用、上海大众、一汽大众、长安福特等大中型汽车公司,拥有两家杜邦全资独资工厂、三家分公司、四个培训基地和两个研发中心,其中杜邦高性能涂料(上海)有限公司于2005年成立于上海嘉定区,注册资金2667万美金。