长沙招聘

Responsibilities:
ERP & PGS BT operates a Global Model for the support of applications deployed as either Core Solutions or Non-Core Solutions. In this global model the Laboratory Operations team is responsible for the global strategy, design, implementation, operation and support of Laboratory Operations systems across more than fifty manufacturing sites in the PGS network. The Lab Ops Global Production Support Team Leader will work with a team of experts supporting the Quality Systems applications in their region.

The position of Senior Associate, Global Production Support is for an Information Technology professional with 3+ years of IT experience and knowledge working with applications within a GMP laboratory environment. The candidate should have proven experience of working in IT projects, have experience working as a liaison between business partners and technology colleagues and providing support for GMP laboratory applications. Additionally, the candidate must have good written and verbal skills and should be able to work independently with minimal supervision and be self-motivated.

POSITION RESPONSIBILITIES

Supporting a global "follow the sun" 7 x 24 L2 & L3 support operation, supporting the Team Leader.
? Incident resolution for all tickets working across Lab Ops Solution teams and service delivery partners to drive incident closure.
? Liaison with the other Regional and Centre Quality Systems Support teams for Lab Ops domain. Also liaising with other Lab Ops domain team members.
? Interface to BTI Service Desk operations.
? Ongoing ticket monitoring for SLA compliance
? Facilitate support and project related meetings and workshops, as necessary, with razor sharp focus on purpose, agenda, deliverables with BT partners, business clients and support vendors.
? Working within service level agreements, work flows, incident management, escalation processes, problem management, service catalogues and all other areas of BT related activities is a critical part of this position.
? Maintain visibility to BT service-level and operating-level agreements with the business and any Service Level or Operating Level agreement deliveries.
? Provide technical expertise and support to the Lab Ops and Quality Systems related applications.
? Analyse processes and make recommendations for improving efficiency, product or service delivery; and constantly strive to reduce expenses
? Must be able to work independently as well as with a team.
? Perform related duties as needed

ORGANIZATIONAL RELATIONSHIPS
The position will report into the Regional Support Team Lead and will not be directly responsible for any colleagues. There will be a need to ineract with the vendors of the Lab Ops Solution and Quality Tracking Systems Solution Non-Core Applications.

RESOURCES MANAGED

Financial Accountability
Indicate the Average Budget or Revenue accountability, as applicable.
? There is no direct departmental financial responsibility with this role, though the role may be required to manage project budgets and timelines, and be responsible for reporting against these on a regular basis.

Supervision
Indicate the typical number of Colleagues managed. Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.
? There are no colleagues reporting into this position.
? Project work may involve managing additional contingent workers on an as needed basis.

Qualifications:
Bachelor’s Degree. (Computer Science preferred)
3+ years of IT experience, including working with GMP laboratory applications
Knowledge of the Quality Operations and Pharmaceutical business
Good Written and Verbal communication skills
Proven track record of working in BT projects and BT teams
Strong Analytical and problem solving abilities
Experience developing and implementing applications within a Software Development Life Cycle (SDLC) Methodology
Understanding of GMP
Prior experience working with production support per Service Level Agreements
Experience working within virtual teams
Ability to collaborate with project teams
Six Sigma Yellow or Green Belt training/certification would be an advantage
This is an office position, and there may be upto 20% travel required. Given that the position is supporting approximately 70 sites globally there may be occasions when weekend or evening work is required.

辉瑞公司（Pfizer Inc.）创建于1849年，迄今已有160多年的历史，总部位于美国纽约，是目前全球***的以研发为基础的生物制药公司。辉瑞致力于运用创新的科学技术以及全球资源来改善每个生命阶段的健康和福祉。
我们的目标是“不断创新为患者带来能显著改善其健康的药物”。我们的使命是“成为一家卓越的创新型生物制药公司”。
2012年辉瑞公司全年合计收入590亿美元，研发投入78亿美元。辉瑞在全球拥有9万多名员工，59家生产基地，业务遍及全球150多个国家和地区。2012年财富全球500强企业中辉瑞排名126位。
目前辉瑞公司的产品覆盖了包括化学药物、生物制剂、疫苗、健康药物、动物保健品等用于人类、动物和消费者保健等诸多广泛而极具潜力的治疗及健康领域，同时其卓越的研发和生产能力处于全球领先地位。
在人类和动物药品的发现、开发和生产过程中，辉瑞始终致力于奉行严格的质量、安全和价值标准。每天，分布在世界各地的辉瑞员工致力于促进当地医疗卫生的发展以及探索能够应对当今最为棘手疾病的预防和治疗方案。
辉瑞还与世界各地的医疗卫生专业人士、政府和社区合作，支持世界各地的人们能够获得更为可靠和可承付的医疗卫生服务。这与辉瑞作为一家世界领先的生物制药公司的责任是一致的。160多年来，辉瑞一直努力为人们提供更好、更优质的服务。
辉瑞生物制药目前在华上市的创新药物已超过50个，其治疗领域涵盖了心脑血管及代谢、抗感染、中枢神经、抗炎镇痛、抗肿瘤、泌尿、疫苗及等诸多领域。其中如立普妥®、络活喜®、万艾可®、舒普深®、希舒美®、沛儿®、索坦®许多产品在市场上处于领先地位。为了让中国的广大患者能及时接受与全球同步的先进的药物治疗，辉瑞未来将进一步加大和加快在华新药引进和上市的力度和速度。
辉瑞健康药物旗下的善存®、钙尔奇®、惠菲宁®等消费保健产品也在中国市场家喻户晓，并以其优异的品质深受广大消费者的青睐；辉瑞旗下的硕腾动物保健品*为中国的动物保健市场提供各类领先的动物疫苗和动物药品。

At Pfizer, we apply science and our global resources to improve health and well-being at every stage of life. We strive to set the standard for quality, safety and value in the discovery, development and manufacturing of medicines for people and animals. Our diversified global health care portfolio includes human and animal biologic and small molecule medicines and vaccines, as well as nutritional products of healthcare industry and many of the world's best-known healthcare products such as Centrum. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time. Consistent with our responsibility as the world's leading biopharmaceutical company, we also collaborate with health care providers, governments and local communities to support and expand access to reliable, affordable health care around the world. For more than 160 years, Pfizer has worked to make a difference for all who rely on us.