长沙招聘

POSITION SUMMARY 职位概要
BT Account Service Analyst is responsible for effectively providing BT application account creation, deactivation, reactivation, and extension across R&D functional lines. And also be responsible for ensuring effective integration of new applications into the production environment in conjunction with local and global, internal and external IT partners. The BT Account Service Analyst shall demonstrate continuous improvement in the provision of services and support to the R&D BT supported lines and work closely with the Business lines to identify opportunities for innovation and increased productivity.

帐户服务技术分析员负责有效提供辉瑞全球研发各职能部门的信息技术应用系统账户创建, 停止, 恢复, 及扩展等应用系统帐户管理技术支持和服务。并与当地和全球, 内部及外部信息技术合作伙伴协同工作，负责确保新的应用系统有效地整合到工作环境中。帐户服务技术分析员需不断改善其对开发信息部门的服务和支持，并与业务部门一同寻找创新和提高工作效率的机会。

POSITION DETAILS
Positions:BT Account Service Analyst (contractor resource)
Reports to:BT Service Delivery Manager or Senior Analyst, R&D BT Asia Services 研发IT技术经理或高级分析员
Department:R&D Business Technology, 研究开发IT技术部
Location:Pfizer Wuhan R&D Center, Wuhan Biolake, China
辉瑞中国武汉研发中心, 武汉光谷生物城

KEY RESULT AREAS
- Develop and maintain intimate relationships with all business users, within assigned groups.
- Effectively perform regular account maintenance tasks such as account creation, deactivation, reactivation, extension, GIDM information modification.
- Provide account status check per user request.
- Investigate and troubleshoot account issues.
- Manage, resolve and escalate, where necessary, application account problems, owning through to resolution.
- Coordinate and communicate scheduled/unplanned outages with impacted customers.
- Liaise with other IT groups, to ensure resolution of all identified problems within assigned Business area.
- Escalate to global IT partners, as relevant, to ensure seamless application account problem resolution.
- Be responsible for feeding back any ideas, which would result in increased productivity, to the R&D BT teams locally and globally.
- Assist / make recommendations to Business users to enable maximum exploitation of technology within the business functions.
- Identify opportunities for innovation within the applications space in order to deliver improved efficiencies to the business

DECISION MAKING SCOPE

Financial
Nil

Staffing
Nil

Policy/Procedure
Provide regular feedback as to the efficiency and effectiveness of current procedures to supervisor and other colleagues is expected.

ESSENTIAL REQUIREMENTS

Education 学历要求
- Bachelor degree in computer science 计算机科学大学本科学历

Experience 经验要求
- At least 2 years experience of working in an IT support environment
在信息技术支持领域2年以上工作经验
- Experience of working in a customer facing role
具备面向客户服务的工作经验
- Experience of working in an IT Support and Services role
具备信息技术支持和服务相关工作经验
- Knowledge of laptop / desktop configurations, and system software installation and configuration
熟悉手提电脑/台式电脑的系统配置安装，及系统软件的安装与配置。

Key Competencies 能力要求
- Effective communicator, both orally and written
能进行有效的口语和书面沟通
- Proficiency in oral and written English
熟练掌握和运用口语和书面英语
- Ability to express IT terminology in an understandable way
能用易于被理解的方式沟通信息技术方面的术语
- Able to work in an unsupervised environment
能在没有监督的环境下，主动地工作
- Able to contribute as a member of a team
能够作为团队的一员与其他成员协同工作
- Excellent communication skills
优秀的沟通技巧
- Ability to prioritize according to business needs
能够依据业务需求安排工作的优先顺序
- Excellent interpersonal skills, with professional appearance
优秀的人际关系技巧和专业度
- Enthusiastic, energetic, hardworking, committed, and able to work in a team
热情，积极，勤奋，负责，并能在团队中工作
- Self-starter who will seek guidance where necessary
工作主动性高，并能在必要时寻求指导
- Ability to adapt to a variety of work environments across all Business Areas
能够适应各业务领域不同的工作环境
- Willing to align to Company's policy and procedure
愿意遵从公司的政策与规章制度

Motivation 动力
- Able to demonstrate the desire to do a good job and to maintain high standards
能表现出胜任工作并保证高标准的愿望
- Willing to work in a team environment
愿意在团队环境中工作
- Enthusiastic about liaising intimately with the user community and providing an agreed level of support and services
能热情地与用户团体保持密切联络，并确保按共同认同的标准提供专业支持和服务
- Flexible in their approach to work priorities, and work tasks
能灵活适应用户的工作优先顺序和各种工作任务

DESIRABLE REQUIREMENTS 优先考虑的要求

Certification/Qualification 资质要求
MCDBA or MCSE or ITIL qualified
获得微软认证数据库管理员、微软系统工程师认证或信息技术基础设施库认证

Experience 经验要求
- Experience of IT industry and/or assigned business area
有IT企业或相关行业工作经验
- Good understanding of Problem Management and Customer services
对疑难问题管理和客户服务有良好的理解
- Knowledge of Microsoft OS, MS Office.
熟悉使用Microsoft操作系统及MS Office软件
- Knowledge of Microsoft SQL Server.
熟悉使用Microsoft SQL Server数据库


Motivation 动力

- Ability to develop increased application knowledge
能不断提高和掌握应用系统知识
- Ability to develop increased Business Process knowledge
能不断提高和掌握业务流程的知识
- Striving to continually deliver improved levels of service and innovation to deliver increased productivity
不断努力提高服务水平和创新方案以提高工作效率
- Maintain highly motivated in a constantly changing environment
能在不断变化的环境中保持高度自我激励
- Available at short notice
能适应紧急的业务需求

On October 31, 2005, Pfizer announced the official opening of China Research and Development Center (CRDC) in Shanghai. Pfizer Global Research and Development’s Center is mainly engaged in drug development activities. Much of the facility's capacity is devoted to the study design, data management and statistical analysis of global phase I-IV clinical trials, as well as the clinical study report process. In addition, CRDC is a part of Pfizer global Safety and Risk Management and covers the functions of safety data processing and assessment. The center also trains Pfizer employees in China and throughout the Asia region in internationally recognized Good Clinical Practice standards.
辉瑞公司于2005年10月31日宣布辉瑞中国研发中心正式在上海揭幕。辉瑞中国研发中心主要为全球辉瑞药物开发提供支持工作。大部分的功能是围绕在I-IV期临床试验研究设计、数据管理和生物统计分析、以及临床试验报告的部分准备工作。此外，该中心是辉瑞全球安全和风险管理部的一个分支，负责安全数据处理和评估工作。研发中心还将为辉瑞公司在中国及亚洲的其它运营部门的员工提供国际标准的临床试验管理规范(GCP)的技术培训。