长沙招聘

Shop Supervisor 店铺主管
JOB MISSION
Assist Store in charge to manage the daily operations of a store including sales, expense control, maintaining inventory levels, customer service, training and scheduling personnel to ensure operational excellence, customer satisfaction, maximize sales, productivity and profitability.
协助店铺负责人进行日常店铺营运，包括：销售、费用控制、库存管理、客户服务、员工培训和排班，以此确保店铺的高效运营，维护客户满意度，最大化销售业绩和销售利润。


MAIN RESPONSIBILITIES
-Assist in leading sales team to reach sales target and KPI goals
协助店铺负责人带领团队达成销售指标和绩效指标
-Consistently maintain highest degree of customer service to guaranty customer's loyalty
始终保持良好服务来维系每一位顾客
Assist in conducting relevant training for store staff in briefing when store is in low traffic (product training, role play and MOI training), to enhance staff’s selling techniques.
当店铺处于非忙碌状态时，协助对员工进行简要的培训，如产品知识、角色扮演、MOI训练等，以提高员工的销售技巧
Store stock management: well know best sellers /slow moving items in store and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis
库存管理：清楚店铺货品销售的畅销和滞销情况；主动与商品部沟通，协调货品的运转、调拨；每日/每月的货品盘点及防止货物损失；库存分析
Ensure store is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Store furniture maintenance.
确保整个店铺的清洁卫生和货品陈列的整齐有序，维护店铺形象，维护店铺设施
-Ensure staff grooming standard to meet company requirements all the time and keep brand image
确保员工的仪容仪表始终符合公司的要求，保持品牌形象
-Customer complaint handling
处理客诉
-Build strong cross functional relationships within the organization
在公司内部构建跨部门的联系
-Any other duties/matters may be assigned from time to time
完成其他临时交办的工作


PROFESSIONAL REQUIREMENTS
-5-6 years sales experience in fashion retail industry, international luxury brand experience is a plus
5-6年以上时装零售经验，具备国际奢侈品牌经验者优先考虑
-At least 2 years team leading experience
至少2年团队管理经验
-Proficiency in computer operation
良好的计算机操作能力
-Fluent Mandarin and English in writing, speaking and listening
流利的普通话，英文听说写良好


PERSONAL REQUIREMENTS
-Integral, responsible and proactive presentation and peoples skills
开朗、积极、有强烈的责任心，良好的沟通能力，商品介绍能力及人际交往技巧
-A self-motivated individual with strong ownership and passion for the brand
有上进心，品牌忠诚度高
-A team player and quick learner, with flexibility on changes
有团队精神，快速学习的能力和随机应变能力
-Straightforward, good sense on customer service
坦率真诚，有良好的服务意识


COMPETENCE REQUIREMENTS
-Communication skill 沟通技巧
-Time Management 时间管理
-Numerical / Analytical skills 数据分析能力

萨尔瓦托勒· 菲拉格慕有限公司

萨尔瓦托勒· 菲拉格慕有限公司是菲拉格慕集团的母公司，其是全球奢侈品市场的领导者之一，其历史可追溯至1927年。

集团积极致力于鞋履、皮革制品、成衣、丝织品及配饰、以及男***香氛的创新及生产。集团的产品还包括由特许制造商生产的眼镜和腕表。

品牌的创新始终具有***性，并伴随着完美的混合风格，由高超的品质以及“意大利制造”的卓越工艺所赋予的创造力和创新性，始终成为集团产品的标志。

截至2019年6月30日，菲拉格慕集团在全球拥有约4,000名员工以及661间专门店，其业务机构遍及意大利乃至全世界，不论是欧洲、美洲还是亚洲，全球各地都有菲拉格慕品牌的足迹。