长沙招聘

Shop Manager/Assistant Shop Manager
店铺经理/店铺副经理

MAIN RESPONSIBILITIES

Set up yearly sales target and yearly work goals for shop.

设立年度销售指标和工作目标

Lead team to reach sales target and KPI goals

带领团队达成销售指标和绩效指标

Analyse sales performance on weekly, monthly and yearly basis

以每周、每月和每年的基础分析销售业绩

Consistently maintain highest degree of customer service to guaranty customer's loyalty

始终保持良好的服务来维系每一位顾客

Arrange product relevant training for shop staff in briefing when shop is in low traffic (product training, role play and MOI training) to enhances staff’s selling techniques

当店铺处于非忙碌状态时，安排对员工进行简要的培训，如产品知识、角色扮演、MOI训练等，以提高员工的销售技巧

Develop and encourage staff through goal setting, on job training and regular work feedback to help them to reach the next level.

通过设立目标、在岗培训和日常工作中的反馈来鼓励和发展员工，帮助他们达到更高的目标

CRM management: to build up and maintain VIP customers

客户关系管理：建立和维护VIP客人

Shop stock management: well know about best sellers /slow moving items in shop and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis

店铺的库存管理：清楚店铺货品的畅销和滞销情况；主动与商品部沟通，协调货品的运转、调拨；每日/每月的货品盘点及防止货物损失；库存分析

Ensure shop is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Shop furniture maintenance.

确保整个店铺的清洁卫生和货品陈列的整齐有序，维护店铺形象，维护店铺设施

Shop staff recruitment, offer coaching and staff performance evaluation

店铺员工的招聘，提供指导和进行员工绩效考核

Well assign work in efficiency and minimize staff OT. Set up weekly and quarterly working plan. Arrange staff's annual leave.

有效地分配工作，最小化员工的加班时间。做好每周和每季度的工作计划，安排好员工的年假

Ensure staff grooming standard to meet company requirement all the time and keep brand image

确保员工仪容仪表始终符合公司要求，保持品牌形象

Keep awareness of market trends in this industry, understanding customer needs and observing competitor's commercial activities

把握行业动向，了解客户需求，观察竞争对手动态

Daily briefing and monthly meeting in shop, to recap and deliver timely information to shop staff and ensure shop daily operation work smoothly and follow company policy.

每日/每月组织店铺例会，向员工传达实时信息，确保店铺每日的正常运营并符合公司规定

Assist in shop commercial event，setup and maintain good relationship with landlord

协助店铺商业活动， 与商场物业建立良好联系

Customer complaint handling

客诉的处理

Build strong cross functional relationships within the organization

在公司内部构建跨部门的联系

Any other duties/matters may be assigned from time to time

完成其他临时交办的工作

PROFESSIONAL REQUIREMENTS

6-8 years sales experience in fashion retail industry, international luxury brand experience is a plus

6-8年以上时装零售经验，具备国际奢侈品牌经验者优先考虑

At least 3 years team leading experience and with rich people management practice.

至少3年团队管理经验并有丰富的人员管理经历

Proficiency in computer operation

良好的计算机操作能力

Fluent Mandarin and English in writing, speaking and listening

流利的普通话，英文听说写良好

PERSONAL REQUIREMENTS

ATTITUDE

Teamwork - work together with others to reach a common goal

团队合作 - 和其他员工一起合作达到共同的目标

Open Mind - receptive to constructive feedback and willing to try out new ideas

开放性思维 - 善于给出建设性的反馈并且愿意提出新的想法

Progressive - continuously look for ways to improve and keep up with changes

进取心 - 不断地寻找前进的方法应对各种变化

Flexibility - adapt to changes daily while maintaining a positive attitude and working towards the set goal

适应性 - 适应变化，保持乐观的态度，朝着设立的目标努力

Empathy - take into consideration and act reasonably according to feelings / needs of your colleagues

同理心 - 理解同事们的感受，采取适当的行动满足他们的需求

Straightforward - express opinion directly to the point while respecting others

坦率 - 不失尊重地向他人直述自己的观点

Stress Resistance - remain calm and positive in challenging situations

抗压性 - 在面对挑战的时候保持镇定和乐观

Loyalty - believe and stand up for the company’s best interest among colleagues and towards outsiders

忠诚 - 对内对外都维护好公司的利益

LEADERSHIP / MANAGEMENT

Overview - grasp of the big picture

总体观念 - 把握大局

Delegation - allocate tasks to optimize each staff’s ability and complete task in efficient and effective ways

授权 - 合理分配工作，最大程度地发挥每个员工的能力，最高效地完成任务

Staff Development - believe in people and give constructive feedback

员工发展 - 信任员工并且给予有建设性的建议

Decision Making - use common sense and logical thinking to staff to bring out the best in them

决策力 - 积累经验，理性思考，做出决断

Ability to Convince / Influence - push through ideas with rational and logical points come up with solutions to problems

影响力 - 通过理性逻辑思维提供解决方案

Courage - have the guts to make reasonable demands and push through new changes to improve

果敢 - 勇于做出合理的决定并且推进改革

BUSINESS

Business minded - work to maximize selling opportunities and anticipate customers needs

商业头脑 - 最大化销售机会并能预测客户需求

Communication - express oneself clearly, fluently and logically

沟通能力 - 能够清楚、流畅和有条理地表达自己

Customer Service - go the extra mile to satisfy / surprise customers while adhering to company policy

客户服务 - 在符合公司政策的前提下，付出额外的努力来满足客户，给客户惊喜

DRIVE / AMBITION

Able & Willing to Learn - humble and eager to learn to improve

学习能力和意愿 - 谦逊好学，有上进心

Proactive - use own initiative to take action and push through new things with common sense

积极主动 - 主动采取行动推进新理念

Creativity - come up with different ideas and able to see things from different angle (not just own angle)

创新能力 - 能够提出不同的想法并能从不同的角度看待问题（不仅仅从自己的角度）

COMPETENCE REQUIREMENT

Shop operation management 营运管理

Proactive space management 现场空间管理

Cost management 成本管理

People management 员工管理

Numerical / Analytical skills 数据分析能力

Decision making 决策力

萨尔瓦托勒· 菲拉格慕有限公司

萨尔瓦托勒· 菲拉格慕有限公司是菲拉格慕集团的母公司，其是全球奢侈品市场的领导者之一，其历史可追溯至1927年。

集团积极致力于鞋履、皮革制品、成衣、丝织品及配饰、以及男***香氛的创新及生产。集团的产品还包括由特许制造商生产的眼镜和腕表。

品牌的创新始终具有***性，并伴随着完美的混合风格，由高超的品质以及“意大利制造”的卓越工艺所赋予的创造力和创新性，始终成为集团产品的标志。

截至2019年6月30日，菲拉格慕集团在全球拥有约4,000名员工以及661间专门店，其业务机构遍及意大利乃至全世界，不论是欧洲、美洲还是亚洲，全球各地都有菲拉格慕品牌的足迹。