长沙招聘

Continually monitor, test, and analyse the customer satisfaction
? Implement Customer Care Programme in line with PCN requirements
? Transfer quantitative and qualitative customer data into CRM recommendations (e.g. events or
campaigns)
? Plan and assist local customer/prospect care campaigns
? Preparing market and target groups studies and surveys
? Work closely with all departments on customer loyalty incidents
? Implementation and maintenance of the Porsche CRM system (C@P) on dealership level.
? Check and monitor data quality of C@P; check usage of users.
? Provide campaign, activity and event reports based on data in C@P
? Pursue, encourage, comply and exceed all standards, procedures and guidelines by Porsche /
Porsche China
? Regular monitoring, analysing and enhancing of all established work related processes according
to Porsche / Porsche China regulations
? Attend all relevant trainings provided by Porsche China
? Report directly to the Marketing Manager/General Manager in daily business-related issues

Ideally 2-3 years working experience in the marketing/event area or in a similar position
?A bachelor's degree
? Excellent communication skills in Chinese, basic level of English is required
? Understanding and imposing Porsche corporate philosophy, image and identity
? Be a representative (“ambassador”) of the Porsche brand in all customer contacts and other
aspects
? Enthusiasm for Porsche products and services
? Honest and reliable personality
? Well-groomed appearance
? Self-motivated
? Proven decision making ability
? Assertiveness & excellent organizational skills
? Empathy for customers
? Ability to work independently as well as in teams
? Works well under pressure
? Open minded attitude towards customers, prospects and trends
? Willing to learn and to adapt to change
? Proficient computer skills (MS office, Lotus Notes and Internet)

捷成集团简介
历经百余年商海磨砺的捷成,已经从最初的一家贸易公司，发展成为专注于市场开拓和分销的集团式企业，在其服务的行业打下深厚根基。捷成长期致力于中国内地、香港、澳门、台湾等地区发展，凭借专业的市场知识，为来自世界各地的商业伙伴提供开拓本地市场的有效途径。捷成广泛涉猎多个行业，包括消费品、饮料产品、工业产品和奢侈品，立志为区域市场带来最优质的服务，以配合东亚地区瞬息万变的市场环境。捷成于区外亦与各姊妹公司紧密联系，覆盖之国家包括：澳洲、孟加拉国、新加坡、马来西亚、印度尼西亚、泰国、菲律宾、越南、丹麦、德国、沙特阿拉伯、斯里兰卡、阿拉伯联合酋长国及美国。如欲索取更多详细信息，请浏览捷成集团网站(www.jebsen.com)，也欢迎你关注捷成官方Facebook (facebook.com/jebsengroup) 和新浪微博(weibo.com/jebsengroup)。