长沙招聘

Responsibility：

-Support and advise our dealerships to handle customer complaints.
-Guide dealers to handle complaints better and improve their working progress under 3R regulation.
-Coordinate the communication between our dealers and Porsche China.
-Contact with customer directly if necessary.
-Meet/negotiate with customers, customers’ lawyers or some government officers.
-Review dealers' Chinese or English business letter to reply customer's query with our lawyers.
-Contact closely with Marketing/PR Dept. & review dealers' media statement with Marketing/PR together.
-Coordinate with the legal counsel and involve in some customer complaint legal cases.
-Maintain the database to monitor, update & follow up customer inquiries & complaints from the market and maintain good relationship with customers.
-Assist/attend adhoc projects.

Job Requirements：
Education Level & Professional Qualification:
-Diploma degree or above. Major in laws will be a plus.
-Logic thinking and professional work attitude.
-Fluent in written and spoken English.
-Familiar with word, excel, PPT and Lotus.

Years of experience:
-5-year expenrience on customer complaint handling, automobile background will be a plus.

Functional / Professional experience, knowledge and skills requied:

-Excellent interpersonal and presentation skills.
-Strong at negotiation.
-Ability to work under pressure and tight schedules.
-Attention to detail.
-Excellent coordination skill.
-Able to work independently or work with a team.
-Self-motivated.

捷成集团简介
历经百余年商海磨砺的捷成,已经从最初的一家贸易公司，发展成为专注于市场开拓和分销的集团式企业，在其服务的行业打下深厚根基。捷成长期致力于中国内地、香港、澳门、台湾等地区发展，凭借专业的市场知识，为来自世界各地的商业伙伴提供开拓本地市场的有效途径。捷成广泛涉猎多个行业，包括消费品、饮料产品、工业产品和奢侈品，立志为区域市场带来最优质的服务，以配合东亚地区瞬息万变的市场环境。捷成于区外亦与各姊妹公司紧密联系，覆盖之国家包括：澳洲、孟加拉国、新加坡、马来西亚、印度尼西亚、泰国、菲律宾、越南、丹麦、德国、沙特阿拉伯、斯里兰卡、阿拉伯联合酋长国及美国。如欲索取更多详细信息，请浏览捷成集团网站(www.jebsen.com)，也欢迎你关注捷成官方Facebook (facebook.com/jebsengroup) 和新浪微博(weibo.com/jebsengroup)。