Technical Systems Architect(IT Operation & Infra)
上海睿璞企业管理咨询有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会) 计算机软件
职位信息
- 发布日期：2013-10-14
- 工作地点：上海
- 招聘人数：1
- 职位类别：系统架构设计师
职位描述
BASIC OBJECTIVE
Specific Job Content: This specific job is primarily related to design and rollout of IT infrastructure project,
lead on-going maintenance of server & middleware application support, and other key IT services assigned in
company Asia Pacific regions. The candidate must have strong technical background on maintain and support of
medium to large size data center. Good vision of industry trends on virtualization and cloud technology. Solid
understanding and project based experience on implementation of cloud solution (including IaaS, SaaS).
Excellent communication and team collaboration skill in English is required. The candidate must be open to
travel and provide 24x7 supports during on-call period.
General Objective: Technical advisor of the design, implementation and maintenance of computer
systems and network to increase business effectiveness, solve problems and create new opportunities to
assist in achievement of business goals. Prepare business strategy material and capable of presenting to
upper management. Prepare business case material and capable of presenting to upper management.
Develop and monitor policies, procedures, and standards documents. Provide 24X7 on –call support of
systems. Write and execute scripts to control the execution of systems. Establish service level
agreements with customers. Establish and review capacity, utilization and other performance measures
to prevent and avoid problems and maintain business continuity. Capable of participating in multiple
concurrent infrastructure projects. Subject matter expert in many disciplines. Operates under general
direction. Works with user management and user project leader to determine system objectives and
solutions. Latitude for independent actions and decisions. Assist and/or be solely responsible to direct,
schedule, and coordinate the technical activities of vendors and consultants. May act as a mentor.
Provide updates to Change Management team. Provides technical direction to Systems Analysts.
SPECIFIC RESPONSIBILITIES
Technical Systems Architect - IT Operations & Infrastructure
1. Lead and drive major projects crossing APAC, assist CIT corporate to implement global roll out
project. Control the projects in schedule, budget and meet the expectation agreed with business team.
2. Work with business leader to identify business requirement, prepare and propose effective IT
solutions and services to company business. Initiate and lead IT implementation to meet business
requirements.
3. Establish and maintain good relationship with internal business customers and external resources
through daily incident and project support.
4. Develop and monitor policies, procedures, and standards documents to increase business
effectiveness solve problems and create new opportunities to assist in achievement of business goals.
5. Prepare technical specifications, test criteria, process of services, project control and management
reporting following global IT infrastructure standards and policies
6. Work as key member of APAC operations & infrastructure team, Follow company Best Practice
methodologies (ITIL) to provide standard IT service to end user within SLA. Provide incident support
and on-call 24x7 support of infrastructure system.
7. Investigate, study new technologies and provide technical recommendations and solutions to CIT
APAC management team. Give support and training to business users and junior associates.
8. Follow & enforce global IT infrastructure standards and security policies. Establish and review
capacity, utilization and other performance measures of production Infrastructure system according to
TS metrics.
9. Surprise local IT in remote sites and enforce compliance of company global IT standards and policies.
10. Assist with capital and expanse finical planning in related functional field and manage actual usage.
Competency Requirements:
1. Team Work
Contribute Ideas
Values/enhances/accepts team members' ideas
Open minded
Seeks and expands original ideas
Probes to clarify situations/issues
Proactively builds relationships and supports team members
Approachable
Considerate and respectful of peers/subordinates
Technical Systems Architect - IT Operations & Infrastructure
Professional conduct
Meets commitments to the team
Willing to both challenge and compromise as appropriate
Positive attitude
Acts as an integral part of their respective team, assigned as a mentee to another team member
for project leader work or as a mentor to other systems analysts.
Contributes ideas, being respectful and understanding of individual experience and knowledge as
compared to others.
Willingly takes direction from a variety of other team members. Supports the team through meeting
of commitments on assignments.
Takes lead role for minor project work.
2. Technical / Professional Competence
Applies knowledge/skills commensurate with experience
Readily absorbs and comprehends new information
Achieves all required technical qualifications and certifications
Stays abreast of current developments and trends
Shares knowledge and skills (mentoring)
Sets standards for excellence (few errors)
Data/fact driven analysis and decision making
Accepts responsibility for outcome
Integrity
Seeks out information from other team members and alternative sources regarding industry trends
relevant to their functional assignments.
Pursues management recommended technical and industry training and certifications.
Detail oriented in work and analysis. High quality of work in support of team initiatives.
Exhibits strong diverse technical systems skills and a strong knowledge of CIT processes.
Exhibits a solid knowledge of business processes for their assigned functional team and a strong
willingness to expand this knowledge.
Demonstrates strengths in either technical skills or project leadership skills, shaping individual
career path.
3. Focus on the End Customer
Communicates regularly to build relationships/share issues
Self-starter on collaboration
Identifies key relationships to initiate or improve
Looks for opportunities to help the business
Represents customer interests in all solutions and decisions
Develops/has a good understanding of the customers’ business processes and issues
Monitors and evaluates relationship (feedback)
During performance of assigned tasks, watch for any missed opportunities in defined business
process, making adjustments as required. Communicate these scope changes with other team
members.
Technical Systems Architect - IT Operations & Infrastructure
Challenge questionable business process changes to team management when your experience
raises questions/doubts.
4. Initiative/Taking Responsibility
Takes action without prompting when an opportunity is identified
Works to attain goal on time in spite of obstacles
Goes beyond job requirements to achieve objectives
Takes ownership
Admits mistakes and learns from them
Can-do attitude
Takes ownership for assigned tasks, working to complete them on time with targeted results
towards end objectives.
Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout.
Strong initiative to learn and progress to next level in organization.
5. Communication
Uses effective verbal communication (including tact/diplomacy, ability to explain technical
concepts to non-technical)
Uses effective language (ability to read, write, speak, and comprehend English)
Uses effective written communication skills
Active listening skills (listens, paraphrases what has been said, and seeks confirmation that their
understanding is correct).
Presents information in a logical order to aid understanding of presentations; is aware of the facts,
evidence, and details.
Uses speaking and writing skills to effectively convey information, express opinions, and motivate
others to act.
Listens actively.
Tailors presentations to the needs of the audience. Demonstrates mastery of information and is
persuasive.
6. Builds Trust
Successfully establishes and maintains partnership with others.
Thoughtful consideration of others ideas and concerns (empathetic thinking).
Sought after for team membership
7. Set High Standards of Performance
Has achieved a level of contribution that includes a competence of the 2 skills relating to:
1. Process knowledge.
2. Functional expertise for either technology or business.
Able to lead some minor projects or assist in leading a major project
Process knowledge and functional expertise would apply to multiple areas.
8. Drive Continuous Improvement
Willingness to seek continuous learning / new technology trends.
Technical Systems Architect - IT Operations & Infrastructure
Seeks and uses feedback and other sources of information to identify appropriate areas for
learning.
Develop practical systems scope that enhances the business function.
When developing project scope, challenge obsolete practices, question accepted truths, and
eliminate non value-added processes
Alert project management of potential scope change
RELATIONSHIPS AND CONTACTS
Supervisor Relationships:
1. Reports to Manager of IT Technical APAC
Organization Relationships:
1. Frequent contact with business leader, finance leaders, plant local IT, project lead and other project
team members while working on system projects.
2. Frequent contact with all levels of personnel in departments for whom the systems are being installed.
3. Frequent contact with other Corporate Information Technology departments.
EDUCATION AND EXPERIENCE REQUIREMENTS
1. Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
2. 6+ years supporting experience in IT department of Multinational Corporation. Good understanding
of ITIL process and can provide support to business users within SLA
3. 4+ years project management experience focused on IT infrastructure, can work with virtual team
crossing different locations to manage overall process and deliver success result. PMP certified is a
plus.
4. Excellent understanding on enterprise level virtualization and experience on migration to cloud
solution.
5. Solid knowledge in design and management of Microsoft AD, Windows Server, SAN Storage,
Exchange 2010, Lync. Knowledge on SharePoint deployment and daily management is a plus.
Technical Systems Architect - IT Operations & Infrastructure
6. Good understanding IT automation in daily data center management. Familiar with one script or
programming language (e.g. PowerShell, C#, VB, etc.)
7. Excellent communication and coordination skill with support business users. Able to
design/explain/provide IT solutions to meet with business’s demand
8. Good spoken and written ability in English and mandarin is a must
Specific Job Content: This specific job is primarily related to design and rollout of IT infrastructure project,
lead on-going maintenance of server & middleware application support, and other key IT services assigned in
company Asia Pacific regions. The candidate must have strong technical background on maintain and support of
medium to large size data center. Good vision of industry trends on virtualization and cloud technology. Solid
understanding and project based experience on implementation of cloud solution (including IaaS, SaaS).
Excellent communication and team collaboration skill in English is required. The candidate must be open to
travel and provide 24x7 supports during on-call period.
General Objective: Technical advisor of the design, implementation and maintenance of computer
systems and network to increase business effectiveness, solve problems and create new opportunities to
assist in achievement of business goals. Prepare business strategy material and capable of presenting to
upper management. Prepare business case material and capable of presenting to upper management.
Develop and monitor policies, procedures, and standards documents. Provide 24X7 on –call support of
systems. Write and execute scripts to control the execution of systems. Establish service level
agreements with customers. Establish and review capacity, utilization and other performance measures
to prevent and avoid problems and maintain business continuity. Capable of participating in multiple
concurrent infrastructure projects. Subject matter expert in many disciplines. Operates under general
direction. Works with user management and user project leader to determine system objectives and
solutions. Latitude for independent actions and decisions. Assist and/or be solely responsible to direct,
schedule, and coordinate the technical activities of vendors and consultants. May act as a mentor.
Provide updates to Change Management team. Provides technical direction to Systems Analysts.
SPECIFIC RESPONSIBILITIES
Technical Systems Architect - IT Operations & Infrastructure
1. Lead and drive major projects crossing APAC, assist CIT corporate to implement global roll out
project. Control the projects in schedule, budget and meet the expectation agreed with business team.
2. Work with business leader to identify business requirement, prepare and propose effective IT
solutions and services to company business. Initiate and lead IT implementation to meet business
requirements.
3. Establish and maintain good relationship with internal business customers and external resources
through daily incident and project support.
4. Develop and monitor policies, procedures, and standards documents to increase business
effectiveness solve problems and create new opportunities to assist in achievement of business goals.
5. Prepare technical specifications, test criteria, process of services, project control and management
reporting following global IT infrastructure standards and policies
6. Work as key member of APAC operations & infrastructure team, Follow company Best Practice
methodologies (ITIL) to provide standard IT service to end user within SLA. Provide incident support
and on-call 24x7 support of infrastructure system.
7. Investigate, study new technologies and provide technical recommendations and solutions to CIT
APAC management team. Give support and training to business users and junior associates.
8. Follow & enforce global IT infrastructure standards and security policies. Establish and review
capacity, utilization and other performance measures of production Infrastructure system according to
TS metrics.
9. Surprise local IT in remote sites and enforce compliance of company global IT standards and policies.
10. Assist with capital and expanse finical planning in related functional field and manage actual usage.
Competency Requirements:
1. Team Work
Contribute Ideas
Values/enhances/accepts team members' ideas
Open minded
Seeks and expands original ideas
Probes to clarify situations/issues
Proactively builds relationships and supports team members
Approachable
Considerate and respectful of peers/subordinates
Technical Systems Architect - IT Operations & Infrastructure
Professional conduct
Meets commitments to the team
Willing to both challenge and compromise as appropriate
Positive attitude
Acts as an integral part of their respective team, assigned as a mentee to another team member
for project leader work or as a mentor to other systems analysts.
Contributes ideas, being respectful and understanding of individual experience and knowledge as
compared to others.
Willingly takes direction from a variety of other team members. Supports the team through meeting
of commitments on assignments.
Takes lead role for minor project work.
2. Technical / Professional Competence
Applies knowledge/skills commensurate with experience
Readily absorbs and comprehends new information
Achieves all required technical qualifications and certifications
Stays abreast of current developments and trends
Shares knowledge and skills (mentoring)
Sets standards for excellence (few errors)
Data/fact driven analysis and decision making
Accepts responsibility for outcome
Integrity
Seeks out information from other team members and alternative sources regarding industry trends
relevant to their functional assignments.
Pursues management recommended technical and industry training and certifications.
Detail oriented in work and analysis. High quality of work in support of team initiatives.
Exhibits strong diverse technical systems skills and a strong knowledge of CIT processes.
Exhibits a solid knowledge of business processes for their assigned functional team and a strong
willingness to expand this knowledge.
Demonstrates strengths in either technical skills or project leadership skills, shaping individual
career path.
3. Focus on the End Customer
Communicates regularly to build relationships/share issues
Self-starter on collaboration
Identifies key relationships to initiate or improve
Looks for opportunities to help the business
Represents customer interests in all solutions and decisions
Develops/has a good understanding of the customers’ business processes and issues
Monitors and evaluates relationship (feedback)
During performance of assigned tasks, watch for any missed opportunities in defined business
process, making adjustments as required. Communicate these scope changes with other team
members.
Technical Systems Architect - IT Operations & Infrastructure
Challenge questionable business process changes to team management when your experience
raises questions/doubts.
4. Initiative/Taking Responsibility
Takes action without prompting when an opportunity is identified
Works to attain goal on time in spite of obstacles
Goes beyond job requirements to achieve objectives
Takes ownership
Admits mistakes and learns from them
Can-do attitude
Takes ownership for assigned tasks, working to complete them on time with targeted results
towards end objectives.
Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout.
Strong initiative to learn and progress to next level in organization.
5. Communication
Uses effective verbal communication (including tact/diplomacy, ability to explain technical
concepts to non-technical)
Uses effective language (ability to read, write, speak, and comprehend English)
Uses effective written communication skills
Active listening skills (listens, paraphrases what has been said, and seeks confirmation that their
understanding is correct).
Presents information in a logical order to aid understanding of presentations; is aware of the facts,
evidence, and details.
Uses speaking and writing skills to effectively convey information, express opinions, and motivate
others to act.
Listens actively.
Tailors presentations to the needs of the audience. Demonstrates mastery of information and is
persuasive.
6. Builds Trust
Successfully establishes and maintains partnership with others.
Thoughtful consideration of others ideas and concerns (empathetic thinking).
Sought after for team membership
7. Set High Standards of Performance
Has achieved a level of contribution that includes a competence of the 2 skills relating to:
1. Process knowledge.
2. Functional expertise for either technology or business.
Able to lead some minor projects or assist in leading a major project
Process knowledge and functional expertise would apply to multiple areas.
8. Drive Continuous Improvement
Willingness to seek continuous learning / new technology trends.
Technical Systems Architect - IT Operations & Infrastructure
Seeks and uses feedback and other sources of information to identify appropriate areas for
learning.
Develop practical systems scope that enhances the business function.
When developing project scope, challenge obsolete practices, question accepted truths, and
eliminate non value-added processes
Alert project management of potential scope change
RELATIONSHIPS AND CONTACTS
Supervisor Relationships:
1. Reports to Manager of IT Technical APAC
Organization Relationships:
1. Frequent contact with business leader, finance leaders, plant local IT, project lead and other project
team members while working on system projects.
2. Frequent contact with all levels of personnel in departments for whom the systems are being installed.
3. Frequent contact with other Corporate Information Technology departments.
EDUCATION AND EXPERIENCE REQUIREMENTS
1. Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
2. 6+ years supporting experience in IT department of Multinational Corporation. Good understanding
of ITIL process and can provide support to business users within SLA
3. 4+ years project management experience focused on IT infrastructure, can work with virtual team
crossing different locations to manage overall process and deliver success result. PMP certified is a
plus.
4. Excellent understanding on enterprise level virtualization and experience on migration to cloud
solution.
5. Solid knowledge in design and management of Microsoft AD, Windows Server, SAN Storage,
Exchange 2010, Lync. Knowledge on SharePoint deployment and daily management is a plus.
Technical Systems Architect - IT Operations & Infrastructure
6. Good understanding IT automation in daily data center management. Familiar with one script or
programming language (e.g. PowerShell, C#, VB, etc.)
7. Excellent communication and coordination skill with support business users. Able to
design/explain/provide IT solutions to meet with business’s demand
8. Good spoken and written ability in English and mandarin is a must
公司介绍
睿璞咨询擅长IT互联网领域招聘，专注于IT公司的所有职位和所有公司的IT职位。
为求职者提供最新最热的招聘信息，为企业推荐优秀和适合的候选人。
目前在上海和厦门有超过50位高度专注和擅长于IT互联网等高科技领域的猎头顾问。
2014年累计帮候选人推荐过近2000+职位机会，安排过1200+面试，帮客户完成近130+岗位的招聘。
2015年累计帮候选人推荐过近6000+职位机会，安排过3700+面试，帮客户完成近270+岗位的招聘。
2016年累计帮候选人推荐过近10000+职位机会，安排过5800+面试，帮客户完成近310+岗位的招聘。
常见职位类型：
1 互联网研发类职位：后端/前端/移动/测试/运维/项目管理/云计算/大数据/安全/架构师
2 互联网产品运营类职位：金融/数据/电商产品经理，2B/2C产品经理等
3 互联网设计类职位：UI/UX/UED/用户研究等
4 互联网市场销售类职位：市场总监/公关总监/销售总监/
5 互联网职能类职位：人事经理/总监，财务经理/总监
6 互联网管理类职位：技术总监/技术VP/CTO/产品总监/CPO/CEO
7 互联网金融相关职位：供应链/风控/
8 企业应用软件服务类职位（SAP Oracle等套装软件）
9 世界500强公司IT相关管理类职位
为求职者提供最新最热的招聘信息，为企业推荐优秀和适合的候选人。
目前在上海和厦门有超过50位高度专注和擅长于IT互联网等高科技领域的猎头顾问。
2014年累计帮候选人推荐过近2000+职位机会，安排过1200+面试，帮客户完成近130+岗位的招聘。
2015年累计帮候选人推荐过近6000+职位机会，安排过3700+面试，帮客户完成近270+岗位的招聘。
2016年累计帮候选人推荐过近10000+职位机会，安排过5800+面试，帮客户完成近310+岗位的招聘。
常见职位类型：
1 互联网研发类职位：后端/前端/移动/测试/运维/项目管理/云计算/大数据/安全/架构师
2 互联网产品运营类职位：金融/数据/电商产品经理，2B/2C产品经理等
3 互联网设计类职位：UI/UX/UED/用户研究等
4 互联网市场销售类职位：市场总监/公关总监/销售总监/
5 互联网职能类职位：人事经理/总监，财务经理/总监
6 互联网管理类职位：技术总监/技术VP/CTO/产品总监/CPO/CEO
7 互联网金融相关职位：供应链/风控/
8 企业应用软件服务类职位（SAP Oracle等套装软件）
9 世界500强公司IT相关管理类职位
联系方式
- Email：HR@Rupro.cn
- 公司地址：上班地址：平安银行大厦