Infrastructure Analyst (Technical Analyst)
上海睿璞企业管理咨询有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会) 计算机软件
职位信息
- 发布日期：2013-10-14
- 工作地点：上海
- 招聘人数：1
- 职位类别：系统架构设计师
职位描述
Specific Job Content: Assist in the creation, testing and maintenance of packages for the distribution and installation of pc software.
General Objective: Assist in the implementation and maintenance of computer systems and programs. Prepare systems and program specifications, prepare test criteria and perform tests. Create software through coding and/or configuring. Assist in developing and monitoring policies, procedures and standards documents. Perform systems setup and installation. Supply technical support. Operate under close supervision. May work with user department personnel. Little latitude for independent actions and decisions. Receives assignment as a member of a systems team for specific systems projects or for work on small, standalone systems. Also has responsibility for systems maintenance. This is the entry level into Systems Analysis and Programming.
SPECIFIC RESPONSIBILITIES
Functional Skills:
1. Package, test and deliver software utilizing Altiris through knowledge of software, software installers, logging installers, including common file locations, interdependencies, and registry locations for various functions of software.
2. Customize software deployments through the use of admin tools and scripting languages including CMD, VB Script, and/or AutoIT. Ensure successful deployment through monitoring installs and remediation of failures.
3. Provide documentation in the form of knowledge articles, commenting scripts, and install overviews for software packages.
4. Communicate effectively with requestor and other support staff on software install packages to ensure proper deployment. Communicate delivery windows to minimize end user impact and maximize effectiveness.
5. Perform system and program testing to ensure effective deployment across all platforms, regions and languages.
6. Research systems and programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions.
7. Define new HP Output Server printer definitions, setup and testing. Also handle global SAP printing incidents.
8. Provide basic Citrix client and server side troubleshooting.
9. Provide analysis and counsel to personnel of operating units to analyze problems and develop solutions as well as assure efficient operation of existing systems and programs. Develop an understanding of business processes and the implications of computer systems on those processes.
10. Participate in educational programs and professional societies involving analysis skills and computing technology.
11. Perform other related duties as assigned.
Competency Requirements:
1. Team Work
？ Acts as an integral part of respective team.
？ Assigned as a mentee to another team member
？ Contributes ideas being respectful and understanding of individual experience and knowledge as compared to others
？ Willingly takes direction from a variety of other team members
？ Supports the team through meeting of commitments on assignments.
2. Professional Competence
？ Seeks out information from other team members and alternative sources regarding functional assignments
？ Pursue management recommended technical and industry training and certifications
？ Detail oriented in work and analysis.
？ High quality of work in support of team initiatives.
？ Exhibits basic technical systems skills and a willingness to learn CIT processes.
？ Exhibits a strong willingness to learn business processes for assigned functional team.
3. Focus on the End Customer
？ During performance of assigned tasks, communicates with other team members regarding any missed opportunities in defined business process. No action taken on own.
4. Initiative/Taking Responsibility
？ Takes ownership for assigned tasks, working to complete them on time with targeted results towards end objectives.
？ Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout.
？ Strong initiative to learn and progress to next level in organization.
5. Communication
？ Uses speaking and writing skills to effectively convey information, express opinions and motivate others to act.
？ Listens actively.
6. Builds Trust
？ Successfully establishes and maintains partnership with others.
？ Thoughtful consideration of others ideas and concerns (empathetic thinking).
7. Set High Standards of Performance
？ Develop and begin working off of a plan to achieve levels of contribution of some of the 3 skills relating to:
1. Project Leadership.
2. Process knowledge.
3. Functional expertise for either technology or business.
？ Demonstrate basic competency in a functional area.
8. Drive Continuous Improvement
？ Learn to develop practical systems scope that enhances the business function.
？ When developing project scope, learn from senior team members on how to effectively eliminate non-value-added processes.
RELATIONSHIPS AND CONTACTS
Supervisor Relationships:
1. Reports to Manager – David Zhang with dotted line to Mark Buffington.
2. When working on systems projects, direction and technical guidance are given by higher level Systems Analyst classifications.
Organization Relationships:
1. Frequent contact with all levels of personnel in departments for whom systems have been installed or are being implemented.
2. Frequent contact with other Corporate Information Technology departments.
External Business Relationships
1. Contact with vendors of computing hardware and software.
2. Contact with other companies to research and evaluate computing technologies in use for company potential application.
EDUCATION AND EXPERIENCE REQUIREMENTS
1. Bachelor’s degree in computer science or related discipline .
2. Minimum 4 years’ experience of IT infrastructure supporting in MNC; Experience in project management is a plus.
3. Knowledge of end to end IT service , good understanding of ITIL or similar IT practice
4. Good command of written and spoken English
General Objective: Assist in the implementation and maintenance of computer systems and programs. Prepare systems and program specifications, prepare test criteria and perform tests. Create software through coding and/or configuring. Assist in developing and monitoring policies, procedures and standards documents. Perform systems setup and installation. Supply technical support. Operate under close supervision. May work with user department personnel. Little latitude for independent actions and decisions. Receives assignment as a member of a systems team for specific systems projects or for work on small, standalone systems. Also has responsibility for systems maintenance. This is the entry level into Systems Analysis and Programming.
SPECIFIC RESPONSIBILITIES
Functional Skills:
1. Package, test and deliver software utilizing Altiris through knowledge of software, software installers, logging installers, including common file locations, interdependencies, and registry locations for various functions of software.
2. Customize software deployments through the use of admin tools and scripting languages including CMD, VB Script, and/or AutoIT. Ensure successful deployment through monitoring installs and remediation of failures.
3. Provide documentation in the form of knowledge articles, commenting scripts, and install overviews for software packages.
4. Communicate effectively with requestor and other support staff on software install packages to ensure proper deployment. Communicate delivery windows to minimize end user impact and maximize effectiveness.
5. Perform system and program testing to ensure effective deployment across all platforms, regions and languages.
6. Research systems and programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions.
7. Define new HP Output Server printer definitions, setup and testing. Also handle global SAP printing incidents.
8. Provide basic Citrix client and server side troubleshooting.
9. Provide analysis and counsel to personnel of operating units to analyze problems and develop solutions as well as assure efficient operation of existing systems and programs. Develop an understanding of business processes and the implications of computer systems on those processes.
10. Participate in educational programs and professional societies involving analysis skills and computing technology.
11. Perform other related duties as assigned.
Competency Requirements:
1. Team Work
？ Acts as an integral part of respective team.
？ Assigned as a mentee to another team member
？ Contributes ideas being respectful and understanding of individual experience and knowledge as compared to others
？ Willingly takes direction from a variety of other team members
？ Supports the team through meeting of commitments on assignments.
2. Professional Competence
？ Seeks out information from other team members and alternative sources regarding functional assignments
？ Pursue management recommended technical and industry training and certifications
？ Detail oriented in work and analysis.
？ High quality of work in support of team initiatives.
？ Exhibits basic technical systems skills and a willingness to learn CIT processes.
？ Exhibits a strong willingness to learn business processes for assigned functional team.
3. Focus on the End Customer
？ During performance of assigned tasks, communicates with other team members regarding any missed opportunities in defined business process. No action taken on own.
4. Initiative/Taking Responsibility
？ Takes ownership for assigned tasks, working to complete them on time with targeted results towards end objectives.
？ Learns from assigned tasks and through mistakes made, keeping a positive attitude throughout.
？ Strong initiative to learn and progress to next level in organization.
5. Communication
？ Uses speaking and writing skills to effectively convey information, express opinions and motivate others to act.
？ Listens actively.
6. Builds Trust
？ Successfully establishes and maintains partnership with others.
？ Thoughtful consideration of others ideas and concerns (empathetic thinking).
7. Set High Standards of Performance
？ Develop and begin working off of a plan to achieve levels of contribution of some of the 3 skills relating to:
1. Project Leadership.
2. Process knowledge.
3. Functional expertise for either technology or business.
？ Demonstrate basic competency in a functional area.
8. Drive Continuous Improvement
？ Learn to develop practical systems scope that enhances the business function.
？ When developing project scope, learn from senior team members on how to effectively eliminate non-value-added processes.
RELATIONSHIPS AND CONTACTS
Supervisor Relationships:
1. Reports to Manager – David Zhang with dotted line to Mark Buffington.
2. When working on systems projects, direction and technical guidance are given by higher level Systems Analyst classifications.
Organization Relationships:
1. Frequent contact with all levels of personnel in departments for whom systems have been installed or are being implemented.
2. Frequent contact with other Corporate Information Technology departments.
External Business Relationships
1. Contact with vendors of computing hardware and software.
2. Contact with other companies to research and evaluate computing technologies in use for company potential application.
EDUCATION AND EXPERIENCE REQUIREMENTS
1. Bachelor’s degree in computer science or related discipline .
2. Minimum 4 years’ experience of IT infrastructure supporting in MNC; Experience in project management is a plus.
3. Knowledge of end to end IT service , good understanding of ITIL or similar IT practice
4. Good command of written and spoken English
公司介绍
睿璞咨询擅长IT互联网领域招聘，专注于IT公司的所有职位和所有公司的IT职位。
为求职者提供最新最热的招聘信息，为企业推荐优秀和适合的候选人。
目前在上海和厦门有超过50位高度专注和擅长于IT互联网等高科技领域的猎头顾问。
2014年累计帮候选人推荐过近2000+职位机会，安排过1200+面试，帮客户完成近130+岗位的招聘。
2015年累计帮候选人推荐过近6000+职位机会，安排过3700+面试，帮客户完成近270+岗位的招聘。
2016年累计帮候选人推荐过近10000+职位机会，安排过5800+面试，帮客户完成近310+岗位的招聘。
常见职位类型：
1 互联网研发类职位：后端/前端/移动/测试/运维/项目管理/云计算/大数据/安全/架构师
2 互联网产品运营类职位：金融/数据/电商产品经理，2B/2C产品经理等
3 互联网设计类职位：UI/UX/UED/用户研究等
4 互联网市场销售类职位：市场总监/公关总监/销售总监/
5 互联网职能类职位：人事经理/总监，财务经理/总监
6 互联网管理类职位：技术总监/技术VP/CTO/产品总监/CPO/CEO
7 互联网金融相关职位：供应链/风控/
8 企业应用软件服务类职位（SAP Oracle等套装软件）
9 世界500强公司IT相关管理类职位
为求职者提供最新最热的招聘信息，为企业推荐优秀和适合的候选人。
目前在上海和厦门有超过50位高度专注和擅长于IT互联网等高科技领域的猎头顾问。
2014年累计帮候选人推荐过近2000+职位机会，安排过1200+面试，帮客户完成近130+岗位的招聘。
2015年累计帮候选人推荐过近6000+职位机会，安排过3700+面试，帮客户完成近270+岗位的招聘。
2016年累计帮候选人推荐过近10000+职位机会，安排过5800+面试，帮客户完成近310+岗位的招聘。
常见职位类型：
1 互联网研发类职位：后端/前端/移动/测试/运维/项目管理/云计算/大数据/安全/架构师
2 互联网产品运营类职位：金融/数据/电商产品经理，2B/2C产品经理等
3 互联网设计类职位：UI/UX/UED/用户研究等
4 互联网市场销售类职位：市场总监/公关总监/销售总监/
5 互联网职能类职位：人事经理/总监，财务经理/总监
6 互联网管理类职位：技术总监/技术VP/CTO/产品总监/CPO/CEO
7 互联网金融相关职位：供应链/风控/
8 企业应用软件服务类职位（SAP Oracle等套装软件）
9 世界500强公司IT相关管理类职位
联系方式
- Email：HR@Rupro.cn
- 公司地址：上班地址：平安银行大厦