长沙招聘

Purpose

Inside sales is one of sale team members in LB Area sales team. Insides sales manages maximal about 200 accounts in the designated area through working with field sales (each field sales will be allocated certain accounts as the resource to go to customer site to have face to face discussion with customers when needed) to allow filed sales to focus on new signings. In the mean time, inside sales also has the responsibility to explore the opportunities from the existing customers’ segmentation and support to develop more prospects in China. Sales Manager ensures the full cooperation between the inside sales and fields sales to achieve profitable business growth in each area. Inside sales communicate with customers through phone calls, all site visits will be handled by field sales.

Key elements of the role include implementation of account management of all existing customers in the area including customer satisfaction improvement, customer retention, contract renewal, profit improvement through PIP/ME, productivity improvement, leads/referrals from our existing accounts for MG and other MFOs. Hit related sales KPI.


DIMENSIONS

Accounts Managed: 200 directly managed


SG&A (direct labor + overheads): NA

Number of Direct Reports (approximate): NA

Overall Supervision (approximate): NA

Other Factors: NA


PRINCIPAL ACCOUNTABILITIES


1. Manage 200 accounts.

2. Customer satisfaction and retention. Regular phone call follows up with all accounts (50 calls /week) and gets customers’ feedback.

3. Monitor key milestones of new signed accounts, for example, tank installation, on-stream schedule, customer feedback on service, proposed improved solution based on customer feedback

4. Invoice pre-validation with some customers.

5. Responsible for credit/debit memo, account block and unblock process and DSO improvement (2 days less than previous year)

6. Contract management. Manage the database on all contracts, reactively manages the data on contract renewal date, ever green notice tourmaline, product surcharge, price escalation formula …to support sales manager to improve customer retention rate

7. Work with cross functional teams like customer engineering, GBSS and CT/DM team to help customer resolve issues and provide value added service to customers to improve customer loyalty and enhance AP’s brand recognition in the market

8. Execute PIP and ME to pass through the cost inflation so as to improve margin

9. Through good communication, convince customer to support AP’s productivity efforts like opening 24 hours delivery window

10. With daily account management to build good customer relationship and get new signing from customer expansion projects

11. Get leads and referrals from existing accounts to help grow business for both LB and other product lines and MFOs

12. Provide weekly report to sales manager on volume/price, productivity achievement of existing accounts and segment highlights feedback by customers.

13. Manage customer complaints through working with cross function team to provide solutions

14. Ensure good customer retention, less than 2% volume lost to competitor each year




MINIMUM REQUIREMENTS AND QUALIFICATIONS

1. Education

- College Degree or University education (Business or Technical discipline preferred)


2. Work Experience

- Minimum 2 years of experience in sales or customer service function in multinational companies

- Experience in industrial gases or chemicals would be a strong plus.



3. Skills

- Sales, commercial and negotiation skills

- Good coordination and interpersonal skills

- Strong communication skills including written and spoken English and Chinese

- Good telephone communication skills

4. Qualities

- Strong commitment on the job and desire to win

- Good team player and can work both independently and as a team member always with constructive opinion

- Result focused – demonstrate ability to reach goals, accountability for results.

    空气产品公司（Air Products, 纽约证券交易所代码：APD）是一家世界领先的工业气体公司，拥有近80年的历史。公司专注于服务能源、环境和新兴市场，为包括炼油、化工、金属、电子、加工制造和食品饮料等众多产业的客户提供生产所必需的工业气体、相关设备和应用专业技术。空气产品公司也是一家全球领先的液化天然气工艺技术和设备供应商。公司同时还开发、设计、建造、拥有并运营着一些全球***型的工业气体项目，包括气化项目。这些气化项目以可持续的方式将丰富的自然资源转换成合成气，用于生产高附加值电力、燃料和化工品。

    2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.

The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.