长沙招聘

1.GENERAL SUMMARY: Primary purpose of the position.
Provides contractual service and assists customers with problem solving support regarding the Company’s products/applications/solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product/application/system audits, and assist Key Accounts Managers and sales representatives prepare new business proposals. Ensure implementation of the Six Service Standards at all client sites.

2.PRINCIPAL ACCOUNTABILITIES: Essential functions for this position listing the most important first.
1.Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
2.Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
3.Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
4.Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
5.Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
6.Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
7.Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
8.Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
9.Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
10.Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
11.Seek to keep abreast of the latest industry advances through continuous education.

3. JOB REQUIREMENTS
The MINIMUM amount of experience needed for an individual to be effective in the job.
?Knowledge of paper machine operation, paper related chemical products application etc.
?Excellent organizational, interpersonal, verbal and written communication skills are essential.
?Communicable in both written and oral English.
?A good team player and potential team leader.

艺康集团（纽交所代码：ECL）作为近300万个客户网点值得信赖的合作伙伴，是全球水、卫生、感染预防解决方案和服务领域的伙伴，致力于保护公众健康和生态健康，从而实现自身和客户的业务健康。艺康集团销售额达130亿美元，汇聚了47,000多名员工，为分布于全球170多个国家的食品饮料、餐饮、零售、酒店、医疗健康和工业市场客户提供全面科学的解决方案、数据驱动的洞察和服务，提升食品安全，助力维护清洁安全的环境，优化水资源和能源的利用，提高运营效率并实现可持续发展。

艺康（中国）投资有限公司是艺康集团设立的大中华区域总部。自1975年进驻大中华区，以创新的方案助力解决食品安全、清洁健康、水资源有效利用和节能减碳等关键性议题，迄今已有40多年服务本土市场的专业经验。目前，我们在大中华区共有近3,300名员工、5家生产基地、1所研发中心和遍布各地的办事处。

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