Technical Support Specialist
杜邦高性能涂料（上海）有限公司浦东分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2013-09-10
- 工作地点：上海
- 招聘人数：1
- 职位类别：项目工程师 工程/设备经理
职位描述
Department: OEM Technical Support
Reports to: OEM China technical support Manager
Aim: Support the site service team to solve the problems encountered in the customer
line, improve customer satisfaction and enhance a healthy communication with
customer.
Main Responsibilities
？？ Understand customer’s requirement and our line service team need, to provide support on
trouble shooting.
？？ To simulate the problems encountered in customers’ lines with account chemist together, in
order to solve these problems
？？ Lead and Support new customer line/new product launch
？？ Work closely with the Customer line service team about the solutions and continuously
following the results until the problem eliminated.
？？ Working together with product team and technical team to identify the problems of the line
and search for right solution
？？ Provide training to the line service team and to customer
？？ Build up monthly report of the performance for main customer line
？？ Observing, analysing and reporting competitor products in order to identify their advantages
and making comparison with DuPont products.
Qualifications
？？ Being a graduate of university major on polymer or Organic Chemicals.
？？ Having knowledge about automotive coating with line service/support experience
？？ Having minimum 5 years of experience in automotive paints
？？ Not being colour blind
？？ Fluency in English and computer
？？ High flexibility, willing to travel
？？ Positive attitude
Reports to: OEM China technical support Manager
Aim: Support the site service team to solve the problems encountered in the customer
line, improve customer satisfaction and enhance a healthy communication with
customer.
Main Responsibilities
？？ Understand customer’s requirement and our line service team need, to provide support on
trouble shooting.
？？ To simulate the problems encountered in customers’ lines with account chemist together, in
order to solve these problems
？？ Lead and Support new customer line/new product launch
？？ Work closely with the Customer line service team about the solutions and continuously
following the results until the problem eliminated.
？？ Working together with product team and technical team to identify the problems of the line
and search for right solution
？？ Provide training to the line service team and to customer
？？ Build up monthly report of the performance for main customer line
？？ Observing, analysing and reporting competitor products in order to identify their advantages
and making comparison with DuPont products.
Qualifications
？？ Being a graduate of university major on polymer or Organic Chemicals.
？？ Having knowledge about automotive coating with line service/support experience
？？ Having minimum 5 years of experience in automotive paints
？？ Not being colour blind
？？ Fluency in English and computer
？？ High flexibility, willing to travel
？？ Positive attitude
公司介绍
杜邦高性能涂料为全球最大的汽车涂料生产商。在中国，其客户群包含上海通用、上海大众、一汽大众、长安福特等大中型汽车公司，拥有两家杜邦全资独资工厂、三家分公司、四个培训基地和两个研发中心，其中杜邦高性能涂料（上海）有限公司于2005年成立于上海嘉定区，注册资金2667万美金。