长沙招聘

RESPONSIBILITIES

TEAM DEVELOPMENT

- Track progress and drive results with Burberry Private Clients team and store manager on a monthly basis
- Equip, coach, and motivate the team to deliver the sales targets for the Country/Flagship Market
- Deliver Burberry Private Clients initiatives to the team and roll-out as directed by the Head of Region
- Ensure Consultants are adhering to associated policies and consistently delivering the ‘Burberry Experience’ to clients
- Be proactively involved in the recruitment of Burberry Private Clients Consultants by partnering with Store Managers and Regional Directors, reviewing CV’s and interviewing to support the growth of the Consultants

CLIENT AND BUSINESS DEVELOPMENT

- Identify methods of generating new business in stores and increasing VIC sales and respond proactively to any opportunities identified by Store Managers/Burberry Private Clients Consultants
- Proactively network to develop new business opportunities within the Country/Flagship Market e.g. Corporations, Concierge groups etc
- Build local relationships with hotels and other businesses offering exclusive services to their guests/clients to recruit new (V)VICs
- Partner with Store managers to produce a development plan for Burberry Private Clients, e.g. event and strategy planning, strategic positioning, calendar sharing, budget proposals
- Proactively work with Marketing & Events to generate new business opportunities, partnerships and host events accordingly

LEAD BY EXAMPLE
- Be able to personally serve some of the flagship VVICs, therefore demonstrating high level of sales and service skills in order to lead by example and expect the same level from the team

REPORTING/FEEDBACK

- Monitor Country/Flagship market performance with the Regional Directors/HoR/Store Managers by reviewing and communicating progress and evaluating results against the country / market’s annual plan
- Partner with Store Managers to review weekly customer reports and identify opportunities
- Monitor and report on regional events, group appointments and networking and evaluate effectiveness of strategy and approach
- Share best practices by communicating regularly with Burberry Private Clients Global team

INTERNAL RELATIONSHIP MANAGEMENT

- Report to the Head of Region on team progress and development (hard and soft KPI’s) and provide insight and recommendations to the HoR/Corporate team
- Work collaboratively with Store Managers to ensure Burberry Private Clients Consultants objectives are set, measured and achieved and to drive growth and cultivation of VIC business in the flagship market
- Partner with Store Managers to recruit Burberry Private Clients Consultants for their stores; i.e. reviewing CV’s and interviewing to support the growth of the Consultants
- Work with the Burberry Private Clients Corporate team to report on the progress of initiatives
- Partner with Marketing and Events to develop a strategy plan for the flagship market

MEASURES OF SUCCESS
- Productivity of Burberry Private Clients Consultants performance (number of appointments, UPT, AUR)
- Performance of market VIC sales and % of loyal clients – recruitment and retention of VICs
- Number of appointments and new VIC’s
- Successful execution of global Burberry Private Clients initiatives
- Commercial success of events
- Team development
- Personal Sales (regionally appropriate)

CONNECTING WITH OTHERS
Regional management & Retail Stores
Burberry Private Clients Global team
Marketing
Events/PR
Service & Productivity
Buying & Merchandising
Management of the Consultants, Service & Standards
Business Development
Events with VIC involvement
Training, Service Standards & People development
Sourcing Product

QUALIFICATIONS
Language skills appropriate to the country and clients
EXPERIENCE
Experience of managing and coaching remote teams
Experience in networking and building relationships across a range of levels and VIC bases
A proven track record in setting business performance targets and driving for results
Past experience in the luxury goods sector or in dealing with high net worth individuals

BEHAVIOURS
- A brand ambassador who demonstrates luxury through service and sales
- Pro-active and self-motivated
- Ability to travel when required
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Strong influencing and networking skills by exhibiting stakeholder management
- Results driven and commercially aware
- Flexible and adaptable approach to work

If you are interested in this position, please send your bilingual CV to : cn.careers@burberry.com
Don't forget to mark the position that you apply for.

Burberry is a luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience. The Company designs and sources apparel and accessories distributing through a diversified network of retail, wholesale and licensing channels worldwide. Since its founding in England in 1856, Burberry has been synonymous with quality, innovation and style. Now 150 years later, Burberry is writing another exciting chapter in its history. A dynamic, fast-pace, changing and evolving work environment are part of the Company as it continues to define new opportunities for growth and development in a demanding luxury arena.

Burberry是一个在多年龄层次和不同性别的受众中，具有显著英伦特色，全球享誉和独特品牌价值的国际化奢侈品牌。公司成立于1856年，总部设在伦敦，并在伦敦证券交易所上市。