长沙招聘

Organization: Information Systems Department
Reporting: Regional Infrastructure Coordinator
Location: Asia Pacific Headquarter and Technical Center
City: Shanghai, P. R. China


Federal-Mogul is a global manufacturing and distribution company that requires experience in providing infrastructure and site support services to each location.

Job Responsibilities
? Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
? Accurately logs problems and their associated resolutions into the standardized support center / help desk application.
? Maintain Infrastructure and Information Systems standards in a consistent way across their site(s).
? Ensure that any issues related to Standards are reflected back to the owning group.
? Ensure that Virus Protection and Patch Management is maintained across their site(s).
? Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
? Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across their site(s).
? Ensure that Server performance is monitored and managed according to defined standards.
? Ensure that backups are completed correctly.
? Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s).
? Work with other IS staff to ensure that all Internal/external audits are supported at their site(s).
? Assists with the planning, purchasing and implementation of PC hardware and software in compliance with Federal-Mogul IS standard policies and procedures.
? Manage and maintain the printers within their site(s).
? Ensure site server rooms are managed and maintained in accordance to company policies and standards.
? Provides user with training and communications on IS policies, procedures and technology.
? Assists with remote problem resolution for off-site users as required.
? Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
? Assists with the management of projects on site as required.
? Assists the Regional Coordinator to ensure a consistent approach is maintained.

Essential Technical Skills:
- Experience with PC hardware, operating systems and Office productivity application software.
- Working knowledge of Microsoft Active Directory, SMS / SCCM, Microsoft Outlook is a plus. Additional experience with and RF technology is a plus.
- Working knowledge in multiple architecture domains (technology, data etc.).

Essential Analytical Skills:
- Excellent written and verbal English communication skills
- Strong inter-personal skills
- Candidates must have the ability to manage multiple priorities concurrently
- Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s)
- Strong analytical approach to problem solving and solution development
- Willingness to adhere to a standard global process model
- Ability to effectively work in a team where other team members may be located throughout the world
- Self-starter with the ability to independently resolve issues and deliver results.

Academic Requirements:
? Bachelor’s Degree in Computer Science, Information Systems or other related field;
? Technical certifications in Microsoft and Networking technology is a plus.

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