长沙招聘

RESPONSIBILITIES
? Be responsible for delivering and operating the network, network security and directory services for the business in the Asia region with a team of service engineers.
? Owner of Service Operation for Network in Asia with key mission to ensure operational support and maintain SLA achievement for the technologies and programs in the area of Network.
? Responsible for service operation and support including configuration, incident, problem, release, change, availability, capacity and continuity management within service level agreements.
? Ultimate owner and escalation point for all Network services in the Asia region.
? Ultimate owner of business communication on major daily mgt incidents and other relevant information regarding service operations.
? Ultimate owner for operation of fiscal year daily management service objectives and completion of initiatives related to his/her area of service operations.
? Required to act as project sponsor and ultimate resource manager for all initiatives related to service operations and development in his/her area of responsibility.
? Set expectations on scope, deliverables, resourcing and project communication with his/her reports and GI platform project managers as required.
? Ensure Service Deployment and Development via initiative management in the Asia geography under directions set by the GI Platform.
? Responsible for the continued development of the directory, network, remote access and network security services through launch of new products and development of customer/end user satisfaction under the directions discussed and agreed with the GI Platform Manager.
? Allocate project ownership for GI Network service initiatives and set project measures by start of fiscal year. Ensure that all strategic and global service deployment projects identified by the GI platform are properly resourced and executed on scope/timeline agreed with GI Platform and the business representation in Asia.
? Set expectations on scope, deliverables, resourcing and project communication with his/her direct reports.
? Provide partner management for Regional Service Managers and drive for global and transparent service operation standards and processes. As Regional Network Service Manager, he/she needs to work with his/her peers in America and EMEA to develop and implement global standards and processes for “transparent” operation of Network services around the world to the Johnson Controls business.
? Ensure that specific technology and service requirements for the business in the Asia geography are addressed in an adequate way. Make sure that gaps in the global technology and vendor portfolio are addressed to ensure a complete service experience for the Johnson Controls business in Asia.
? Maintain and develop organizational partnership with Business IT organizations and internal Business Customers

STAFF MANAGEMENT AND PEOPLE RESPONSIBILITIES
? Report and manage workload for your team thru business planning priority mgt
? Deliver on fiscal year staff planning objectives. Complete yearly staff performance reviews and fiscal year personal work plans for your direct reports.
? Develop your reports as per their fiscal year personal work plan thru effective coaching and sponsorship of their daily operations, project work and trainings.
? Prepare and operate training and developments plans for your staff.
? Support GI Asia Director team in his/her objectives for budget, customer satisfaction and HR processes. Educate direct reports in these matters as required. Manage travel and associated expenses of your direct reports within the margins of the GI Asia fiscal year budget allocation. And ensure timely and correct expense reporting by your direct reports. Be responsible for contacts with HR on daily matters in the business locations where your staff is based.


Job Specifications:
TECHNICAL SKILLS, EXPERIENCE AND EDUCATIONAL BACKGROUND
? Bachelor degree with the major in Computer Science or Information Technology
? 12 years+ IT related working experience
? 8 years+ IT Service Delivery or Operation related working experience
? Solid experience on IT infrastructure management related areas like network, telecom, voice areas
? Strong vendor management skill
? Have rich operation experience of Router / Switch / firewall / IPT configuration and support problem analysis.
? Be able to identify technology or process improvements based on business needs through daily work in the matrix global organization.
? Strong communication and team work skill
? Strong English skill in oral and written
? Experience in managing IT groups, projects, strategic planning, technical services for hardware and software engineering, and production support of the technology areas described above.
? Proven track record on the development of IT solutions and services in close proximity to the actual business customer.
? Strong technical mastery of one or more key technologies in the area of Network (TCP/IP networks, network security such firewall and proxy technologies, Microsoft Directory Services,…) and ready to develop his/her technical and service knowledge as part of his/her management responsibilities.
? Be ready for frequent night meetings with global teams and service escalation support in 24x7.




PROFILE
? Good business management skills and strong technical mastery.
? Able to understand the broader business objectives and business processes that need to be supported by IT technologies and develop effective IT services based on strong technical mastery and understanding of the IT market.
? Entrepreneurial mind set ready to move projects forward with an ability to make decisions. At the same time posses the right motivational, negotiation and conviction skills to develop a broad, comprehensive support for IT infrastructure solutions delivered by the GI organization.
? Develops organizational culture for services operations. Instill customer service attitude and work ethic throughout the department.
? Effective communicator with both IT technical and business customer audiences. Strong presentation and marketing skills are essential for success in this role.
? Ability to work in the matrix organization and a multinational environment with people from different cultural and professional backgrounds (IT and non-IT).
? Ability to write effective management and project reports, GI marketing materials and other relevant business communication.
? Have IT project management skills. Ability to drive multiple, major projects with effective time, financial and resource management.
? Familiar with business planning, project management methodology and project management tools.

关于江森自控
在江森自控，我们致力于改善人们的生活、工作、学习和娱乐环境。江森自控致力于可持续发展，公司承诺在2040年前实现净零碳排放。作为智慧、健康和可持续建筑的全球领导者，我们凭借超过135年的创新经验，运用全面的数字化解决方案OpenBlue及建筑科技领域完整的产品和解决方案组合，为医疗、教育、数据中心、机场、体育场和生产制造等众多领域实现可持续发展的蓝图。江森自控在全球150多个国家拥有100,000名专业员工，旗下拥有多个业内值得信赖的品牌。
亚太区概况
通过广泛的业务网络和足迹，江森自控致力于为该地区的客户提供全方位的卓越服务:
29家制造工厂
10处研发基地
260多个分支机构
28000多名员工
*以上数据包含江森自控和江森自控日立空调
公司在中国拥有：
9000多名员工
9家制造工厂
3处研发基地
40多个办事处
100多个销售支持点
我们的价值观
诚信为先
我们承诺诚实和透明。我们坚持***诚信标准并信守我们做出的承诺。
客户至上
客户成功，我们才能成功。长期战略合作关系带来的独特洞见和实力，让我们能够创造卓越的客户体验与解决方案。
使命为本
我们坚信利成于益，勇于承担：通过我们提供的解决方案、我们对社会的奉献、我们开展业务的方式以及我们对保护人民和环境的承诺让世界变得更加美好。
着眼未来
我们的创新和持续改进文化激励我们在解决当今挑战的同时，不断思考“接下来会发生什么”。
同一个团队
我们是同一个团队，致力于团结协作，创造高效适用的解决方案，推动世界进步。