长沙招聘

MAIN PURPOSE
Create a welcoming atmosphere; provide consistency friendly and welcoming service to guest.
Receiving /register the guest repairs into the Saphir system, ensure Lead-time and pricing provided to
the customers are reasonable and accurately, brand policy and target lead time are followed up
accurately.

KEY RESPONSIBILITIES
Key responsibility 1
To ensure the working area is in mint/ tidy condition, personal working area (front office and
back office) is in a impeccable cleanliness, keeping self up in a fresh appearance in any time.
Key responsibility 2
Greet and welcome customers initiatively, always use appropriate langue during the
communication, make an effort to delight customers beyond the call of duty.
Key responsibility 3
Handle customer requests, and suggestion in a polite and positively manner, by requiring
analysis of situations to determine best use of resources. Serves as liaison between the
customer and technician
Key responsibility 4
To ensure the Lead-time and pricing provided to the customers are reasonable and accurately,
brand policy and target lead time is followed up accurately.
To register the repair orders from walk in customers and local dealers in Saphir
To ensure the estimate management in Saphir for RO which Technical Evaluation is done within
48 hours after registration
To invoice of repair orders and sales of accessories to both end customers and local dealers.
To ensure all the customers of delayed repairs been well informed beforehand.
To follow up strictly group's guideline on quotation , service contents and brand policy
To check and close cash register and transmit to the CS Officer
Contact end customers and dealers for the collection repaired items;
Open, close and reconcile the cash register on a daily basis.
Key responsibility 5
To revert to CS Officer in case of special RO, difficult claim to handle at the counter or for any
deviation
Key responsibility 6
Weekly duties:
To follow up to remind customers if items remain uncollected
To participant in the physical stock take and discrepancy analysis
To follow up in confirmation on the quotation with guest
To monitor the Data entry of SP and Accessory Orders

REQUIREMENTS:
* Customer Oriented
* Excellent communication skill
* Organized and detail orientated
* At least 2 years working experience in a similar position
* Good in both Chinese and English
* Ability to work under pressure
* Bachelor Degree

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。