长沙招聘

MAJOR ACCOUNTABILITIES

?Serves as the contact point for the IT Business Support group for all Infrastructure related requests, questions and issues.
?Ensures close cooperation between the respective IT Business Support group and Infrastructure.
?Enables and enhances communications between Infrastructure and the respective IT Business Support group.
?Monitors business satisfaction and advises Service Delivery Manager (SDM) for appropriate actions where needed.
?With the IT Business Support group and SDM, analyzes Infrastructure requirements based on project plans for input into the Infrastructure budgeting process as needed.
?Conducts or supports FIM/BIM, in negotiation of Service Level Agreements with their business groups.
?Liaises with SDM to deliver business requests, providing early input into the Infrastructure planning and budgeting process as needed.
?Collaborates with Service Delivery Manager to:
?Understand current IT services, processes, roles and responsibilities as well as
service levels.
?Support FIM/BIM in communication of Infrastructure policies to the business and management of expectations of the business.
?Provide consulting to the IT Business Support group on Infrastructure-related issues, plans, etc.
?Arbitrate requests for modified policies, services or service levels.
?Jointly drive changes in Infrastructure areas required to meet business needs.
?Facilitate service problem resolution. Escalate as needed.
?Establish lines of communication for business notification of system status, especially escalation paths in case of business critical system outages.
?Identify critical customer-related Infrastructure processes and facilitate improvement.
?Assist IT Business Support Group in negotiating OLAs.
?Collaborate with Service Delivery Manager (SDM) to monitor and review the OLA performance

Ideal Backgroud
Education: Bachelor’s degree or above in the field of Computer science or relevant discipline is required.
Experience:
oHas successfully managed one or more small to medium sized IT project from start to completion.
oSound knowledge and hands on experience of WAN, LAN, Wireless network, PC, Servers, and Microsoft technologies
oBasic knowledge of Project Management methodology and computer system validation or GxP
o8-10 year’s experience in IT or IT Infra. One year in similar position. Ideally in chemical/pharmaceutical manufacturing and/or laboratory environments
oGood English skills (spoken and written)
oGood communication skills. Ideally possess vendor management experience

北京诺华制药有限公司开发、生产和销售治疗多种疾病的创新处方药，涵盖的疾病领域包括：心血管、内分泌、肿瘤、抗感染、风湿疼痛及骨质疏松、移植免疫、中枢神经以及眼科。北京诺华制药曾获得“***雇主”和“最负社会责任的企业”等殊荣。

“诺华”中文取意“承诺中华”，即承诺通过不断创新的产品和服务致力于提高中国人民的健康水平和生活质量。北京诺华制药成立于1987年，总部设在北京，隶属于瑞士诺华公司。

诺华公司致力于为患者及社会提供创新医药保健解决方案，以满足其日益变化的健康需求。2011年，集团持续经营业务实现净销售586亿美元。集团研发投入约为96亿美元（去除减值及摊销后为92亿美元）。诺华集团总部位于瑞士巴塞尔，业务遍及全球140多个国家和地区，拥有124,000位全职员工。诺华集团立足在中国的长期发展，重要战略投资包括位于上海的综合性生物医学研发中心，以及位于北京昌平的制剂生产工厂和江苏常熟的原料药生产工厂。如需更多信息，敬请登录公司网站http://www.novartis.com和http://www.novartis.com.cn。