长沙招聘

Role Description
Automotive Specialist/Analyst - China

1.General Information
Job title
Automotive Specialist
Reprting to Line Manager: IT Support & Training Manage
Department
Customer Services

2. Position description
Position Purpose Role utilisation:
Training: 25%
Support & Fulfilment: 50%
Analysis & Reporting: 25%
To maximise customer retention and business expansion for by:
Training:
Planning and delivery customer training solutions and
conducting internal training efficiently.
Support:
Providing pre and post sales support to our customers and
driving / delivering fulfilment projects efficiently.
Analysis:
Identifying new avenues for use of data within the
Chinese market.
Main Tasks & Responsibilities:
Customer Services
· Soft-selling: Use influence and knowledge during
customer contact to promote solutions and services,
and communicate sales leads to the Sales team.
· Resource Utilisation: Commit to the specified utilisation
rate for their local role. When requested by the line
manager, there may be a requirement to support other
markets.
· Error Reporting: Report any data errors or software
problems in the respective systems as requested in internal
policies and procedures.
· Communication: Share experiences and knowledge with
the central office and your local team
Role Description
Main Tasks & Responsibilities:
Training
· Training Delivery: Deliver both internal and external
training and provide consultancy for products in
assigned markets. Training may be delivered in a
classroom-based environment, onsite with a customer or
online. Travel to other markets may be required.
· Training Course Development contribution: Contribute
to the development of training products and
courseware. Develop professionally as an education lead by
acting as an assigned course manager for specified courses
in the training curriculum.
· Administration: Internal and external training will be
planned in accordance with global strategies and regional
training plans. Training activities will be logged in the CRM
and other systems.
· Learner Support: Assist learners by phone, email or
online support tools and offer training advice and guidance
to learners. Perform training needs analyses of learners.
Main Tasks & Responsibilities:
Support & Fulfilment
· Support: Provide first line support on technical product /
databases issues, and qualify them before handing them
over to second line technical support team for resolution or
further investigation.
· Fulfilment: Determine customer requirements and assist
sales staff in estimating the work and maintenance,
customisation costs, delivery time. Manage the products
presentation and installation at client sites or servers
and manage the delivery of fulfilment projects (custom
requests from customers).
· Service: Maintain products used by customers ensuring
they are using the latest software and production platform
(plan migration and updates).
? Training: Report client training needs internally and
provide basic client training at customer sites, handing
accompanying training materials and content prepared with
the training department.
· User Acceptance Testing: Participate in all UAT of new
product releases prior to product launch.
Main Tasks & Responsibilities:
Analysis
· Fulfilment: Specification, generation and analysis of
reports to meet customer requirements
·
Main Resources & Tools to get the
job done
· Internal Resources:
Line Manager, Operational Manager, local teams (Research,
Support, Sales), APAC Support & training team, Head
Office departments
· External Resources:
Clients, prospects, tech & data partners
Role Description
· Tools
Helpdesk, Knowledge base, CRM, SLA’s, Product
documentation, Process documentation, developed
training collateral
3. Skills and experience
Essential:
§ 3-5+ year’s experience in product planning, pricing, marketing or solutions based
training within the local Automotive OEM Manufacturer industry
§ Strong presentation skills, ideally some experience in delivering training
§ Excellent communication skills in English and Chinese both spoken and written
§ IT literate
§ Proficient in Microsoft Office applications, especially Excel
§ Willing to actively participate in a training/support/analysis function
§ Willing to travel (mainly within China but there may be a requirement to travel
abroad)
§ Passport
§ Ability to work with limited supervision and guidance.
Desired:
§ Some training experience, including training materials and course development,
delivery via classroom-based and online
§ Some sales knowledge and experience
§ Knowledge of V4 and/or Carspecs software and/or its immediate competitors
§ Advanced Microsoft Excel skills, e.g. macros, pivot tables, advanced formula,
VLOOKUPS, conditional formatting, etc.
§ Ideally a university graduate or equivalent combination of college and work experience
§ Experience of working in a multi-national/matrix management environment

上海精桥人才服务有限公司成立于2003年，是一家由业内专业人士共同成立的专业人力资源管理公司，致力于为全球客户提供企业管理咨询、中高级人才搜索、培训服务等人事外包服务。上海精桥人才服务有限公司与国内众多知名企业（包括世界500强公司）及许多著名的经济研究、市场研究、行业研究机构等保持友好的合作关系。

公司在上海、北京及深圳设有分支机构，业务范围覆盖全国，同时公司在欧洲、美国有许多战略合作伙伴。
精桥公司的高级人才服务旨在协助客户招聘中高层管理人员，无论是加强跨国公司高层管理团队的实力还是帮助刚启动的企业创建其核心管理团队。我们的顾问通过对候选人的管理经验、领导力和专业技能等方面深层次的评估，确保为客户提供适合的***人选。

我们已为客户成功推荐了数千位中高级人才，涉及it、通讯、电信、消费品电子及快速消费品、化工、医药、汽车、仪器仪表、机械制造、房地产等各种行业。

“与客户共同发展，与精英一起进步”是精桥全体顾问追求的目标。我们的客户大部分来自全球财富500强的跨国公司，近些年越来越多的中国本土快速发展中的新兴企业也成为了我们的忠实客户。

established in year 2003, talent bridge is a specialized global human resource management company established by a group of professional experts in executive search industry. its business covers management consulting, executive search for medium and senior talents, training and hr outsourcing service, etc. talent bridge maintains friendly cooperative relations with many well known enterprises including fortune 500 mncs and well known economic research, market research and industry research institutes in china.

with our branches in shanghai, beijing and shenzhen, we take full advantage to deliver our service nationwide. moreover, talent bridge remains a strategic partnership with many companies in europe and the united states.

our executive search service is provided by a group of talent bridge's experienced consultants who collectively work either for strengthening a senior management team in mncs or helping a start-up enterprise in building up its core management team. our consultants are skillful in evaluating candidates'experience, leadership and expertise to ensure that we present clients with the most qualified candidates across all industry segments.

talent bridge has been successfully placing thousands of assignments for its clients who are from industries such as it, telecom & communications, electronics, chemicals, pharmaceuticals, automobiles, instrument & measurement, manufacturing and real estate, etc.

'to grow with our clients & make progress with candidates'is the ultimate goal which talent bridge consultants have been pursuing. most of our clients are mncs from the fortune 500. in recent years, more local emerging enterprises are becoming our loyal clients.

for further information, pls email us at:
email: johnnyzhang@talentbridge-intl.com; willfu@talentbridge-intl.com; winniewang@talentbridge-intl.com; williswang@talentbridge-intl.com; johnnyzhangtb@foxmail.com and jq@talentbridge-intl.com