Service Validation Coordinator(职位编号：CN1306-19)
上海康萨特人才服务有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期：2013-07-12
- 工作地点：南京
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：信息技术专员 其他
职位描述
POSITION REFERENCE NUMBER
1306-19
POSITION CATEGORY
IT & Telecoms
SUB-CATEGORY
IT
POSITION TITLE
Service Validation Coordinator
CLIENT SUMMARY
Our Client is a global IT service provider; it covers telecommunications, high-tech, pharmaceutical, trading, manufacturing etc.
POSITION RESPONSIBILITIES
1. Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improves the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;
2. Determines the impact of projects on Managed Operations end-to-end for all Standard ITIL processes;
3. Contributes to setting up a Business Case including the Managed Operations perspective;
4. Prepares handover to Managed Operations by translating the upfront defined acceptance criteria into requirements for the project and ensure MO involvement in the project at the right time. Ensures a smooth transfer from project to MO leading to a maintainable service solution including all documentation to be maintained by MO according to their standards;
5. Liaises with project Manager and sponsor (when applicable), status reports (Highlight reports) to Project Manager. Internal and external communication about the (status of) the Work Package to all involved stakeholders;
6. Ensures Managed Operations commitment for the new service (in terms of sufficient budget and project resources);
7. Ensures the developed solution stays within the (functional) boundaries and constraints of quality, security and standardization requirements.
POSITION REQUIREMENTS
1. BA/BA+;
2. Management skills;
3. Proficient in the English language;
4. Excellent communication skills;
5. Negotiation skills
6. ITIL 3 certified (Foundation at minimum);
7. Project management skills
8. Training of the ITSS implemented processes (Change management, problem management, knowledge management, incident management);
9. Advanced knowledge of the process management and ticketing system;
10. Advanced knowledge of ITSS technical infrastructure;
11. Knowledge of the available ITSS services.
12. Experience in ICT functions > 4 years;
13. Experience in complex IT environments > 2 years;
14. Thorough knowledge and experience in the field of Service Management > 2 years;
15. Thorough knowledge and experience in the field of Project Management > 2 years.
1306-19
POSITION CATEGORY
IT & Telecoms
SUB-CATEGORY
IT
POSITION TITLE
Service Validation Coordinator
CLIENT SUMMARY
Our Client is a global IT service provider; it covers telecommunications, high-tech, pharmaceutical, trading, manufacturing etc.
POSITION RESPONSIBILITIES
1. Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improves the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;
2. Determines the impact of projects on Managed Operations end-to-end for all Standard ITIL processes;
3. Contributes to setting up a Business Case including the Managed Operations perspective;
4. Prepares handover to Managed Operations by translating the upfront defined acceptance criteria into requirements for the project and ensure MO involvement in the project at the right time. Ensures a smooth transfer from project to MO leading to a maintainable service solution including all documentation to be maintained by MO according to their standards;
5. Liaises with project Manager and sponsor (when applicable), status reports (Highlight reports) to Project Manager. Internal and external communication about the (status of) the Work Package to all involved stakeholders;
6. Ensures Managed Operations commitment for the new service (in terms of sufficient budget and project resources);
7. Ensures the developed solution stays within the (functional) boundaries and constraints of quality, security and standardization requirements.
POSITION REQUIREMENTS
1. BA/BA+;
2. Management skills;
3. Proficient in the English language;
4. Excellent communication skills;
5. Negotiation skills
6. ITIL 3 certified (Foundation at minimum);
7. Project management skills
8. Training of the ITSS implemented processes (Change management, problem management, knowledge management, incident management);
9. Advanced knowledge of the process management and ticketing system;
10. Advanced knowledge of ITSS technical infrastructure;
11. Knowledge of the available ITSS services.
12. Experience in ICT functions > 4 years;
13. Experience in complex IT environments > 2 years;
14. Thorough knowledge and experience in the field of Service Management > 2 years;
15. Thorough knowledge and experience in the field of Project Management > 2 years.
公司介绍
WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
联系方式
- 公司网站：http://www.consultgroup.net
- Email：consultbj@consultcareer.com.cn