Customer Service Coordinator
格兰富水泵(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-07-12
- 工作地点:重庆-渝中区
- 招聘人数:2
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术)
职位描述
Responsibilities :
- To execute customer orders as per the customer requirements and internal process/procedures.
- To coordinate with other supporting functions to ensure smooth order to cash process of each order.
- To carry on the necessary control check from order to cash to ensure 100% compliance with internal control requirements.
- To be the single contact window for customers on order related issues, responding to customer’s inquiries on stock availability, delivery lead time and/or other order related matters in a timely and effective manner, proactively updating customers on order status, coordinating to solve issues or customer complaints.
- To work with customers/sales/FIN on open orders, ensure reliable delivery schedule of each order, and follow up customer payment/deliveries as agreed upon to meet sales target.
- To involve in project/initiatives as assigned.
JOB PROFILE
Education
- Bachelor degree or above;
- Major in logistics, foreign trade, business administration or others relevant
Experiences and skills
- At least 3-5 years in Customer service or logistics experience
- Good at MS office, SAP system (SD module)
- Fluent in oral and written Chinese and English
- Good communication and interpersonal skills
- Ability to work independently and efficiently
- Able to solve problem
Personality
- Customer orientated
- Good listener
- Team player
- Patient and careful
Physique
- Preferably 25-35 years old
- Mature, good mental attitude
- Physically fit
- To execute customer orders as per the customer requirements and internal process/procedures.
- To coordinate with other supporting functions to ensure smooth order to cash process of each order.
- To carry on the necessary control check from order to cash to ensure 100% compliance with internal control requirements.
- To be the single contact window for customers on order related issues, responding to customer’s inquiries on stock availability, delivery lead time and/or other order related matters in a timely and effective manner, proactively updating customers on order status, coordinating to solve issues or customer complaints.
- To work with customers/sales/FIN on open orders, ensure reliable delivery schedule of each order, and follow up customer payment/deliveries as agreed upon to meet sales target.
- To involve in project/initiatives as assigned.
JOB PROFILE
Education
- Bachelor degree or above;
- Major in logistics, foreign trade, business administration or others relevant
Experiences and skills
- At least 3-5 years in Customer service or logistics experience
- Good at MS office, SAP system (SD module)
- Fluent in oral and written Chinese and English
- Good communication and interpersonal skills
- Ability to work independently and efficiently
- Able to solve problem
Personality
- Customer orientated
- Good listener
- Team player
- Patient and careful
Physique
- Preferably 25-35 years old
- Mature, good mental attitude
- Physically fit
公司介绍
The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.
联系方式
- Email:gshhr@grundfos.com
- 公司地址:上海市闵行区苏虹路33号虹桥天地3号楼10层 (邮编:201106)