长沙招聘

We are looking for an individual with excellent leadership and customer service skills who can manage the daily operations of a call center team with approximately 500 employees. The successful candidate will manage all aspects of the call center metrics and ensure that established goals and client expectations are exceeded. This is a great opportunity for an outstanding individual who can work and thrives on a dynamic environment.

• Overseeing and maintaining all call center operations including its staff, facilities, client satisfaction, etc.
• Building relationships with clients, responding to client’s inquires on daily operation issues, preparing presentations and reports for quarterly reviews with client, resolving client’s complaints and case escalations, and hosting clients during call center visits
• Managing and improving upon all call center performance, staffing ratio goals, and financial goals for billable headcounts and any performance-related incentives
• Working with supervisory staff to develop, mentor, and train all call center staff
• Performing managerial duties related to staffing, discipline, performance management, etc.
• Creating a positive, safe, and motivating work environment

Requirements:

• BA/BS degree preferred
• Minimum of 10 years of related management experience in call center industry
• Must have excellent verbal and written communication skills in English and Chinese
• Must have experience managing a sizable call center teams
• Advanced computer skills (MS Word, Excel, and Outlook)
• Must be able to multitask in a fast-paced environment
• Must be able to work autonomously
• Must have strong analytical and customer service skills

维音简介
作为全球优质的一站式客户联络中心解决方案与服务提供商之一，维音致力于集成先进的技术和精细化管理，打造科技赋能的客户联络中心。目前，维音在全球已拥有40余处交付中心，广泛分布于亚洲、北美洲、欧洲、中美洲等地区，提供超25语种服务，服务业务领域包含新兴科技、电子商务、品牌零售、银行金融、汽车等20余行业。
维音以云联络中心平台、人工智能、客服外包为核心主业，持续加大科技投入，增强科技赋能的水平与成效，努力实现让顾客体验温暖，让员工持续成长的使命，为行业发展做出贡献，让更优质联络服务触手可及。

如在提交企业信息字数不够时，可增添以下信息，如字数够，以上维音简介即可。
？    价值观
诚信、创新、卓越、合作
？    使命
让顾客体验温暖，让员工持续发展
？    愿景
科技创新服务，让联络更智能
？    社会责任
我们致力于打造行业标杆，创造社会价值：
？    我们推进绿色运营，加强企业精细化管理，致力于打造持久可靠的健康安全环境和低碳环保的绿色职场工作环境，推动可持续发展；
？    我们始终秉持诚信立企，坚守合规经营，恪守商业道德，遵守适用的法律法规，营造一个更富成效的服务体系；
？    助力员工持续成长，为员工提供全面的培训与发展体系、安心的工作环境以及完善的福利与关怀举措，鼓励每位员工用自身行动去诠释社会使命和职业担当，与员工共享可持续发展价值；
？    与客户、合作伙伴建立长期稳定的合作关系，一起携手推进健康安全理念和管理水平的不断提升，协同成长形成互信、稳定、可持续的“共赢”关系，共创价值。