长沙招聘

Position Description:
Global Service and Support focal point for Lenovo's Think Accessories Project Team
- Disseminate information regarding Lenovo's Think Accessories products to regional Service & Support teams and create Service & Support plans/procedures for handling.
Areas include, but are not limited to:
Training plans and schedules
Internal and external communication plans for e-support
Warranty Term management
Knowledge management
Support process documentation and mapping for Vendor Logo'd Hardware
- Represent issues and concerns of regional service teams regarding Think Accessories product decisions including contract terms with ODM/OEM vendors and cost benefit/impact
- Manage overall launch readiness of Accessories products for our regional service teams
- Post launch product analysis
Call Driver & Service Cost Impacts

Position Requirements:
1.Bachelor's degree or above (- 2/4 yr degree or equivalent in computer field or business )
2.More than 5 years work experience
- Knowledge of Product Development and Lifecycle process (concentration on hardware and diagnostics)
- 3-5yrs experience in computer service / field support or related area
- Project Management experience and coursework (certification desired, but not required)
- Excellent communication skills
- Knowledge of global warranty, service and support operations (strong call center and field
service focus)
- Strong familiarity with Lenovo's hardware portfolio
3. Drive to achieve/ Teaming and collaboration ability/ Excellent Project management ability
4. Service model design, delivery management and PMP

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联想是一家成立于中国、业务遍及160个市场的全球化科技公司。全球约有5.4万名员工，年营业额超过3000亿人民币。联想聚焦全球化发展，树立了行业领先的多元企业文化和运营模式典范，服务全球超过10亿用户。作为值得信赖的全球科技企业领导者，联想助力客户，把握明日科技，变革今日世界。

联想依托人工智能、数据、计算力和算法，为用户与全行业提供整合了应用、服务和最佳体验的智能终端及强大的云基础设施与行业智能解决方案。我们的智能变革战略愿景，必将让人们获得更好的智能化体验和更高效的连接，打破地理与文化的藩篱，共享智能生活。