长沙招聘

店铺经理负责店铺每日运营。负责店铺销售业绩增长和团队工作质量

岗位职责

店铺的财务业绩

？ 完成店铺的销售计划，营运收益和规划内的保养花费

？ 分析销售趋势和适当反馈

？ 关心店铺销售总利润业绩

？ 监控参与并实施计划来改善店铺管理不足和销售亏损

？ 通过保证商品销售系统的追踪和稳定（循环盘点、仓库管理、存货目录等），推进店铺销售业绩

员工管理

？ 根据公司店铺编制政策面试和雇佣店铺员工

？ 培训员工销售技巧和管理能力，发展潜在资质的高级美容顾问 ，副店经理，专家级美容顾问

？ 保证公平及时的对店铺所有员工进行业绩评估

？ 必要时向人力资源合作伙伴和区域经理商议和交流员工问题

？ 通知激励员工达到店铺销售目标并且遵守公司政策

？ 负责员工排班，考勤和休假

？ 识别并赞扬表现积极优异的员工。创造和睦积极的工作氛围

？ 保守工作机密

？ 确保每月的店铺例会有效开展，及时适当的与团队交流重要信息

员工培训

？ 确保所有初级美容顾问必须参加丝芙兰基础培训课程

？ 根据工作需要制定产品实施培训课程日程表

店铺管理

？ 根据公司理念坚持管理和提供优质的客户服务

？ 组织回顾销售计划演讲稿和视频短片，以便坚持和加强丝芙兰理念

？ 确保清洁标准和组织维修，包括销售后台：仓库、储物柜、休息室等的维修

销售营运

？ 确保店铺运营操作符合公司政策和SOP，例如：试用装、安全设施和安全保障

？ 确保店铺开店和关店都符合SOP标准

？ 培训员工实行丝芙兰现金处理方法和短缺预防方法

？ 及时管理存货，保持更新存货记录。将存货问题与物流部门交流，或者汇报区域经理和公司总部

？ 完成所有的文书工作规程，保证店铺运营功能迅速精确

能力资格

？ 卓越的沟通能力，追踪和分析技能

？ 对零售行业充满工作热情，寻找工作挑战

？ 拥有独立的决策判断能力应对突发的紧急情况

？ 具有相关化妆品销售经验

？ 熟练操作办公室软件，例如word，Excel ，Powerpoint.

？ XXL 店铺，具备5年及以上相关零售店铺管理的工作经验

？ XL 店铺 ，具备4-5年及以上相关零售服务管理的工作经验

？ L /M/S 店铺 ，具备3-4年及以上相关零售服务管理的工作经验

？ 本科学历或以上

？ 普通话流利，熟练运用英语

General Summary
A Store Manager is managing one store from the daily operations. He/She take the full responsibility of sales growth & team quality of the store.
Duties and Responsibilities
Store’s Financial Results:
？ Achieve store’s sales plans and operating profits while maintaining expenses.
？ Analyze sales trends and react appropriately.
？ Be aware of Stores total gross profits.
？ Monitor, participate and implement programs to reduce shortage/loss.
？ Drive sales results in the store by ensuring merchandise systems are followed and executed (cycle counts, stockroom organization, inventories, etc).


Personnel/Staff Supervision:
？ Interview and hire store staff according to the company HC policy.
？ Train staff’s business skills and management ability, and develop potential SBA, ASM, EBA.
？ Conduct and ensure fair and timely performance evaluation of all staff.
？ Consult and communicate staff issues to HR BP and ADM as needed.
？ Inform and motivate staff to meet stores goals and comply with policies.
？ In charge of staff scheduling, attendance and vacation.
？ Recognize and celebrate the positive actions and performance of staff. Create a harmonious and positive atmosphere.
？ Respect diversity，confidentiality.
？ Ensure all the important messages properly and timely communicated with the team by organizing effective store Monthly meetings.



Training:
？ Ensure that all JBA attends the SEPHORA Basic Training as necessary.
？ Ensure that product knowledge training scheduled in accordance to the business needs.


Store Presentation:
？ Monitor, embrace, and adhere to all client service policies according to the Concept.
？ Set-up and review merchandising presentations and animation’s that adhere to and enhance the SEPHORA concept.
？ Ensure standards of cleanliness and organization are maintained，including “back stage” : stock room, lockers, rest room etc., are maintained.
Operations:
？ Ensure store operation compliance with all SEPHORA policies and SOP，for example : Sampling, Safety and Security.
？ Ensure the operations of store opening and closing absolutely follow SOP standard.
？ Train staff and enforce SEPHORA’s cash handling and shortage prevention procedures.
？ Conduct inventories on a timely basis/maintain updated inventory records. And communicate inventory issues/concerns to logistics/ ADM /head office.
？ Complete all paperwork procedures that are necessary for the Store’s function promptly and accurately.


Qualifications：
？ Excellent communication, follow up and analytical skills.
？ Be passionate about retailing and looking for challenges
？ Ability to exercise independent discretion and judgment in managing a fast paced environment adapting to change with a sense of urgency.
？ Cosmetic experience desirable
？ Proficient in Windows, Word, Excel, Powerpoint.
？ XXL Store，5+ years in retails/store line management
？ XL Store ，4-5years in retails/service industry management
？ L /M/S Store ，3-4years in retail/service industry management
？ Bachelor degree or above.
？ Fluent in Mandarin and English

丝芙兰--备受全球消费者挚爱的美力社区，始终致力于为消费者及品牌提供最独特的零售体验，鼓励他们自由大胆地探索及创造自我美力。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。