Service Officer
丝芙兰（上海）化妆品销售有限公司
- 公司性质：合资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2013-05-14
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：宾客服务经理
职位描述
Duties and Responsibilities:
Overall Role & Responsibility of the Service officer is to support Service Manager to create an Emotional Relationship with Sephora Consumers through Personalized, Relevant & Luxurious "experience" within the Sephora Shanghai Mega Store.
1. To better implement Sephora Experience Strategy based on a clear understanding of the Sephora Consumer habits, Profile & category usage.
2. Support Service Manager to secure the Management of Services offered within the Store with clear processes & high quality communication with all consumers & internal staff who execute the service ensuring the highest standards of delivery & customer satisfaction
3. To follow "After Service Program" to ensure the measurement of Customer Satisfaction & high potential/loyal & VIP customers.
4. To follow a "Personalized Services program" for all customers including a privileged sub-program for VIPs based on CRM Data understanding & personal relationship management.
5. To Follow "Service Standards Manual" and Training Program for the Client Service Team & Store Staff.
6. To work closely with the S&P team to ensure strong & "cohesive" service delivered to customers within the store.
7. To follow the Mega store service calendar and provide the availability to the customers.
8. All other assigned tasks.
Qualifications:
2~3 years' experience in the Hospitality or Retail industry with direct responsibility for Customer Service
Strong understanding of Beauty Categories & Usage
Passion for Customer
Good communication and organization skills
Detail driven, especially in terms of customer experience
Supervision: Reporting to the Services Manager
Overall Role & Responsibility of the Service officer is to support Service Manager to create an Emotional Relationship with Sephora Consumers through Personalized, Relevant & Luxurious "experience" within the Sephora Shanghai Mega Store.
1. To better implement Sephora Experience Strategy based on a clear understanding of the Sephora Consumer habits, Profile & category usage.
2. Support Service Manager to secure the Management of Services offered within the Store with clear processes & high quality communication with all consumers & internal staff who execute the service ensuring the highest standards of delivery & customer satisfaction
3. To follow "After Service Program" to ensure the measurement of Customer Satisfaction & high potential/loyal & VIP customers.
4. To follow a "Personalized Services program" for all customers including a privileged sub-program for VIPs based on CRM Data understanding & personal relationship management.
5. To Follow "Service Standards Manual" and Training Program for the Client Service Team & Store Staff.
6. To work closely with the S&P team to ensure strong & "cohesive" service delivered to customers within the store.
7. To follow the Mega store service calendar and provide the availability to the customers.
8. All other assigned tasks.
Qualifications:
2~3 years' experience in the Hospitality or Retail industry with direct responsibility for Customer Service
Strong understanding of Beauty Categories & Usage
Passion for Customer
Good communication and organization skills
Detail driven, especially in terms of customer experience
Supervision: Reporting to the Services Manager
公司介绍
丝芙兰--备受全球消费者挚爱的美力社区，始终致力于为消费者及品牌提供最独特的零售体验，鼓励他们自由大胆地探索及创造自我美力。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。