长沙招聘

Job Description
The Microsoft Technical Systems Engineer is responsible for support of Federal-Mogul’s global Microsoft infrastructure. As a member of a globally distributed team he/she is responsible for the support of hardware, operating system, networking and infrastructure applications, thereby closely collaborating with other team members in the US, the UK and Germany.
The current environment is utilizing Microsoft Active Directory 2003, Microsoft Windows 2000, 2003 and 2008 servers as well as SCOM, SCCM, OCS, Citrix, and VMware. This environment continues to change and develop with the addition of new technologies, this role is responsible for supporting all currently used technologies (including legacy) and all new technology moving forward.

Responsibilities:
? Responsible for providing Tier 2 and Tier 3 server support
? Manage support requests via ticketing systems. Interface with clients and the Help Desk for issue resolution
? Identifies and documents root cause analysis for incidents that result in a service disruption
? Participates in on-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment
? Supports and coordinates installation of server and desktop technology for new projects
? Develops and maintains procedures for equipment installation and configuration support
? Coordinates sharing of best practices and policies and procedures
? Provides support in the area of systems inventory data, and client agent communication.
? Provide data backup and restoration services in accordance to established policies ensuring Federal-Mogul’s data is protected effectively
? Support Disaster Recovery services across the region including return to normal operations following resolution of a disaster event
? Coordinating of all changes following the approved change control processes to ensure changes to the infrastructure that may affect the service are managed effectively
? Engaged with the IS Information Assurance Group to ensure compliance with internal IS standards relating to Infrastructure
? Engaged with the IS Performance Management Group to ensure that the desired metrics, relating to Infrastructure are met
? Engaged with the IS Global Network Team to ensure that the impacts of future changes are understood and the required capacities and skills are planned within the region
? Engaged with the Client Service Desk to ensure that all calls that can be resolved on first call are being handled effectively

Requirements:
? Experienced in managing 300+ Windows server
? Working knowledge of network protocols and standards
? Working knowledge of Microsoft operating systems as well as Active Directory
? Working knowledge of hardware and hardware concepts
? Working knowledge of System Center Operations manager is a plus
? Working knowledge with VMWARE version 4 or higher
? Experience with Citrix is desirable
? Experience with Microsoft Exchange is desirable
? Extensive Microsoft operating system and network troubleshooting skills are essential
? Demonstrated ability to create technical documentation in English
? Ability to communicate effectively with technical staff and end-users
? Strong interpersonal skills
? Highly self-motivated and directed
? Experience working in a team-oriented, collaborative global environment
? Good organizational skills with ability to prioritize workload
? Strong inter-personal skills, presentation and communication skills essential
? Being fluent in the English language is essential

Education & Experience:
? Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field.
? 4+ years experience in a Microsoft network environment
? Microsoft server or infrastructure certification is a plus

辉门公司是具有创新精神的多元化全球汽车业供应商，销售额达62亿美元，业务范围涉及多个领域，服务于全球最重要的汽车、轻型商用车辆、重型车辆、越野车辆制造商以及发电业、航空业、海洋运输设备、铁路车辆和工业行业制造商，提供由高品质产品、信誉品牌和创造性解决方案组成的综合服务组合。分布于全球 35 个不同国家/地区的 45,000 名辉门员工，始终致力于追求卓越。

分布于美国、欧洲和亚洲的全球联网的技术中心，使我们能向客户提供各种突破性的先进技术和创新产品。

我们是***的产品、服务和解决方案供应商，为其各种车辆和汽车系统制造商提供高品质零部件，同时服务于通过维修厂和零售店销售我们世界闻名的更换件的售后市场客户。我们与全球供应商网络合作，他们的卓越服务和准时送货承诺对我们的成功至关重要。

在一个多世纪的时间里，我们研发出了客户生产新一代汽车所需的创新产品。现在，在我们书写下一个百年新历史时，我们将持之以恒地巩固我们在产品和服务解决方案方面的市场领先地位，不断设定更高的标准，一如既往地为超越客户、股东和员工的期望而努力。

加入辉门，加入科技开创者之列！获取更多公司信息，欢迎您登录辉门招聘网站