长沙招聘

工作年限：6-8年及以上

最低学历：本科

发邮箱至： chinasales@polycom.com

职位分类： Customer Service

Responsibility:

• Provide structured Project Management (based on PMI guidelines) around tactical system implementations, upgrades, programs, product/service specific initiatives and special one-time customer /internal facing projects.
• Ability to rapidly establish command of the customer technical environment and identify key decisions required for project success.
• Taking the lead role in ensuring resolution of all project issues.
• Setting priorities for appropriate Polycom resources assigned to specific projects.
• Interfacing with Polycom and customer’s management, sales, operations and customer service organizations to successfully deliver on project scope.
• Create and manage project plan, including project requirements, tasks, personnel, logistics, resources, and timeframes.
• Ensuring customer satisfaction with the quality and timeliness of project deliverables.
• Identify and implement specific process improvements based on recommendations from project debriefs.
• Ensure product and technology knowledge is kept up to date in order to provide effective management of projects, especially targeted at risk identification and mitigation.
• Demonstrate excellent team work and ability to work in large, complex project settings.
• Interfacing with internal and external stakeholders to facilitate process and methodology improvements.
• Demonstrate strong customer advocacy (internal/external)
• Demonstrate good understanding and execution of high tech complex projects.
• Demonstrate ability to manage project risks and create positive impact from lessons learnt on projects.

Qualification:

• Bachelor degree in Engineering, or other technical discipline
• 5-10 years verifiable project management experience working with multi-functional teams of 15 to 50 members, including: programmer analysts, technical architects, database administrators, sales, service, and manufacturing personnel.
• Must demonstrate excellent grasp of system integration, scope definition and control, activity estimation, time and quality management, organizational planning, staffing, process, quality matrix, team development and coaching.
• Knowledge of telephony and data network.
• Knowledge of network
• Channel management skill is a good plus
• Excellent writing and verbal skills are required for conducting presentations and negotiating with all levels of personnel.
• Background with Audio and/or Video conferencing technologies a plus.
• Advanced degree in a technical or business discipline and/or PMP certification both a plus.

Polycom is changing how people collaborate. We are the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Video Solutions. The RealPresence Video Solutions interoperate with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. With revenues of $1.5 Billion for 2011, a debt free balance sheet and over 600 patents issued or pending, Polycom leads a market expected to grow to nearly 4.1 billion by 2015.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
    We seek to wow our customers, both internal and external, every day.
    We strive to succeed together, through collaborative and effective interactions.
    We believe in the importance of being creatively bold and seeking to be innovative in our work.
    We are relentless in overcoming obstacles and delivering excellence in everything we do.
    We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.