客服专员/助理
沃特世科技（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2015-06-13
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
岗位要求：
1、 普通话标准，吐字清晰，反应敏捷；
2、 具备出色语言能力，理解力和沟通能力；
3、 高度的工作责任心和和强烈的客户服务意识；
4、 熟练使用电脑，能熟练处理Office软件；
5、 能承受压力,能够处理各种紧急的情况；
6、 1年以上相关工作经验，大专及以上学历，具有呼叫中心工作经验优先考虑。
工作职责：
1、 负责800售后服务热线电话的接听及转接；
2、 根据公司流程准确处理客户咨询并录入系统；
3、 回复及跟踪客户的疑问；
4、 制作售后服务上门维修报价；
5、 处理课程培训咨询、预约、汇总等
6、 负责网上报修、邮箱报修等的分配；
7、 协助完成部门领导交予的其他工作。
公司介绍
沃特世公司创始于1958年，是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用，包括液相色谱、质谱和相关化学耗材及信息化解决方案。
自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。
自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。
凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。
About Waters China
Founded in 1958 in the U.S., Waters Corporation is a leading developer and manufacture of analytical laboratory technologies. The company is focused on advancing the most leveraged laboratory technologies in use today: liquid chromatography, mass spectrometry and related chemistry consumables and informatics solutions..
Having established a regional presence in China since 1980s, Waters has grown in size and strength with more than 500 local talents located in five operating centers: Shanghai, Beijing, Guangzhou, Chengdu and Hong Kong.
Through Waters Technologies (Shanghai) Limited founded in 2003, China has become Waters' second largest market worldwide as measured by revenue, only behind the United States. As a preferred partner of analytical scientists, Waters will continue to enhance local technological capabilities, support training for local technical talent and stimulate development of the standardization and regulation of Pharmaceutical, Food, Health Science, Environment Protection and all related industries.
Waters has the talent and global footprint to create significant value to our business partners as well as to serve the Chinese people's evolving needs for a better life.
The opportunities are now available for you to challenge yourself in your career!
自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。
自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。
凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。
About Waters China
Founded in 1958 in the U.S., Waters Corporation is a leading developer and manufacture of analytical laboratory technologies. The company is focused on advancing the most leveraged laboratory technologies in use today: liquid chromatography, mass spectrometry and related chemistry consumables and informatics solutions..
Having established a regional presence in China since 1980s, Waters has grown in size and strength with more than 500 local talents located in five operating centers: Shanghai, Beijing, Guangzhou, Chengdu and Hong Kong.
Through Waters Technologies (Shanghai) Limited founded in 2003, China has become Waters' second largest market worldwide as measured by revenue, only behind the United States. As a preferred partner of analytical scientists, Waters will continue to enhance local technological capabilities, support training for local technical talent and stimulate development of the standardization and regulation of Pharmaceutical, Food, Health Science, Environment Protection and all related industries.
Waters has the talent and global footprint to create significant value to our business partners as well as to serve the Chinese people's evolving needs for a better life.
The opportunities are now available for you to challenge yourself in your career!
联系方式
- Email：china@waters.com
- 公司地址：地址：span广州市荔湾区西门口广场，中山七路50号1707-08室