Customer Service Supervisor
丝芙兰（上海）化妆品销售有限公司
- 公司性质：合资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2013-05-14
- 工作地点：上海-黄浦区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：网站维护工程师
职位描述
Duties and Responsibilities:
- Oversee daily call center performance, measure the success of the call center service and responsible for the KPI of the call center service
- Guarantee the customers services quality and handle all customer complaints timely and efficiently
- Manage the CSR working shift
- Bridge the smooth communications between E-Business and outsourced Call Center Team
- Monitor and manage the quality control efforts of the customer IB/OB calls, online comments and online chat
- Report and analysis to find potential improvement of CSR team and EB team
- Cooperate with other function to reach the target
- Lead the call center merge project by working with CRM and external vendors
Qualifications:
- At least 3 years of experience on customer service in a E-commerce organization
- Detail oriented and be able to work under pressure
- Oversee daily call center performance, measure the success of the call center service and responsible for the KPI of the call center service
- Guarantee the customers services quality and handle all customer complaints timely and efficiently
- Manage the CSR working shift
- Bridge the smooth communications between E-Business and outsourced Call Center Team
- Monitor and manage the quality control efforts of the customer IB/OB calls, online comments and online chat
- Report and analysis to find potential improvement of CSR team and EB team
- Cooperate with other function to reach the target
- Lead the call center merge project by working with CRM and external vendors
Qualifications:
- At least 3 years of experience on customer service in a E-commerce organization
- Detail oriented and be able to work under pressure
公司介绍
丝芙兰--备受全球消费者挚爱的美力社区，始终致力于为消费者及品牌提供最独特的零售体验，鼓励他们自由大胆地探索及创造自我美力。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。
1969年，丝芙兰由多米尼克？曼东诺德(Dominique Mandonnaud)在法国创立，带来突破及创新的品牌理念，与一众品牌伙伴建立了紧密的合作关系——经典大牌、独立小众品牌、新晋潮流品牌以及好评如潮的丝芙兰自有品牌组成美妆矩阵，为消费者提供多元选择，引领消费者感知姿态万千的美力世界。
全球高端美妆零售商，于1997年加入全球奢侈品巨头 – 法国路威酩轩集团Moet Hennessy – Louis Vuitton(以下简称LVMH). LVMH旗下拥有近70个各具特色的著名品牌。集团主要业务包括葡萄酒和烈酒、时装和皮革制品、香水和化妆品、钟表和珠宝及精品零售五个领域。品牌包括酩悦香槟，路易威登，思琳，迪奥，斐登，真力时和泰格豪雅等等。