长沙招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES
Management & Leadership
1) Assume leadership and full management for soft services planning and execution (by service partners/sub-contractors) for GTP and TC sites.
2) Soft Services cover Reception, Cleaning, Pest control, Food, Pantry, Landscaping, Stationary management, Indoor plants, mailroom and courier
3) With the support of the Regional Soft Service Excellence lead develop work specifications and basic service level for all of the above soft services to improve efficiency and ensure smooth operations.
4) Support the development of service contracts for all soft services in site in collaboration with Regional Soft Service Excellence Lead , Regional Procurement Lead , Contracts Support Officer & Site Operations Leader
5) Close collaboration with Regional Soft Service Excellence Lead in rolling out on site, Global Programs such as Food & Drink, Host, Workplace Champion, smart cleaning etc.
6) Troubleshoots and resolves client end user enquiries and complaints regarding soft services that are escalated.
7) Other duties as may be assigned.
Soft Services Sub-Contractor Management
1) Provide over all management of all sub-contracted soft services including inspection of service quality (using inspection tool)
2) Review sub-contractor performance on a monthly basis measured against agreed Specification of Works and Service Levels.
3) Review and provide 1st level of approval sub-contractor monthly service invoice and submit to Site Operations lead for final approvals.
4) Ensure that all soft services sub-contractor follow site HSE rules and guidelines.
Soft Services Contract Financial Management
1) Develop and manage soft service budget for base and retained spend.
2) Develop Monthly /Quarterly Forecast spend based on historical site service consumption data
affected for example – public holidays, increase in headcount or visitors etc.
3) Track on a monthly basis the Budget / Forecast vs, Actual Spend
4) Carry out variance analysis of Actual vs. Budget / Forecast
5) Develop cost control and management plans to fulfil contractual savings requirement – savings plan.
People Management
Directly Manage the performance of Facilities Coordinators / Receptionists / Handy *** and provide leadership in motivating them to provide exceptional services to our clients.
Contract Key Performance Indicator (KPI) Management
1) Manage Soft Service Request Response Times through Si7 System
2) Carry Out OP 61 soft service compliance checks and report it in the system.
3) Communicates with end users to assess and measure satisfaction levels using appropriate tools (iPad-based end user experience survey)
Required Knowledge and Skills:
1. Good communication skill in written English.
2. Over 5 years of related experience in Facilities Management Soft services
3. Matured skills and personality and good customer facing skills.
4. Good Analytical skill.
5. Good team player and team management.
6. Open to implement new technology for daily operations.
7. Proactive and self-driving style. But always keeping alignment with other stakeholders
8. Ability to effectively present information in an effective way.
9. Requires strong awareness and knowledge of process.
10. Ability to develop and execute processes to support service delivery consistency.
11. Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system with data awareness.

Full-service commercial real estate company in the world and we attribute this reality to the people who make our organisation.
CBRE offers an entrepreneurial environment that is dedicated to helping you set the pace in a rapidly changing marketplace. We have a culture that encourages and rewards creativity and innovation. We place a high value on ethics and set standards for excellence in service.
About CBRE in China
Our structure in in China ensures on-the-ground experience and a global service capability unequalled in the industry. In China, we have been operating since 1988, when the company was appointed as the leasing consultant to Tower One of the China World Trade Centre in Beijing. Since then, we have expanded our footprint to 13 offices throughout the country, as well as approximately 13 project offices and experience in over 100 cities across China.
CBRE’s commitment to enabling our clients’ to make the most informed real estate decisions requires a team of talented professionals who value their careers and want to be the best in their field.
At CBRE, the future is truly yours to shape.
我们是全球***的，提供全方位商业地产服务的公司，这些都归功于我们的员工们，是他们造就了我们的组织。
世邦魏理仕 提供富于进取的创业环境，致力于帮助您在快速变化的市场上领跑。我们的文化鼓励并嘉奖创意与创新。我们高度重视道德规范并设立了卓越服务的标准。
关于 世邦魏理仕 中国
我们在中国的架构保证了我们在业界拥有***的实地经验和全球服务能力。我们在中国的运营始于 1988 年，当时公司被委任为北京中国国际贸易中心大厦1座的租赁顾问。从那时开始，我们的业务已经扩展到全国 13家分公司，并拥有 13 个项目办公室，在全国 100 多个城市提供过服务。
世邦魏理仕 致力于让我们的客户作出最知情的房地产决策，这需要一个有才能的、重视职业发展并希望在自己的领域里出类拔萃的专业人士团队。
在 世邦魏理仕，您将拥有可自由挥洒的明天。