IT Onsite support- 凯捷大连
上海合杰人才服务有限公司
- 公司规模：500-1000人
- 公司性质：国企
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2024-08-02
- 工作地点：大连
- 工作经验：8年及以上
- 学历要求：本科
- 职位月薪：9千-1万·13薪
- 职位类别：VIP专员
职位描述
Job Description
Responsible for providing IT onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties
84 Perform daily support of personal computer hardware and software, IP Phone, mobile device video conference, printer, projector, and other peripheral.
84 Perform installation and configuration of Windows image, MAC OS, and other computers,
84 Provide troubleshooting of all workplace hardware and software, computer, phone, mobile device, video, printer, projector.
84 Follow and perform Capgemini Group IT Assets management process to store, track and secure all IT and Capgemini asset.
84 Understand the issue from users, record ticket in Capgemini ITSM system, based on type & severity escalate to L2
84 Fulfill Capgemini IT asset management and information security policy.
84 Other assigned duties.
Technical Skill List
84 Expertise in Microsoft Windows 10 Operating System, and Microsoft Office 365 support (all O365 products)
84 Expertise in popular peripheral equipment and facility, such as MFP, projector, etc.
84 Expertise in IP telephony/***/Video Conference Support and Video conference setting and troubleshooting
84 Expertise in the most popular mobile device and application, such as iOS, Android and windows mobile based.
84 Strong knowledge for PC hardware, include HP/Lenovo/Dell
84 Strong knowledge for ISO 27001 helpdesk and assets management operation.
84 Basic Networking knowledge (IP addressing, WiFi concepts etc.,) CCNA is preferred.
Qualification
84 Bachelor’s degree in computer science or a related field. 8 years related work experience is necessary.
84 Technical support experience in MNC service desk and onsite support.
84 Excellent teamwork and communication skills.
84 Proactive, organized, and able to prioritize tasks. Able to multi-tasks.
84 Ability to quickly gain knowledge and understanding, Strong problem-solving skills.
Responsible for providing IT onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties
84 Perform daily support of personal computer hardware and software, IP Phone, mobile device video conference, printer, projector, and other peripheral.
84 Perform installation and configuration of Windows image, MAC OS, and other computers,
84 Provide troubleshooting of all workplace hardware and software, computer, phone, mobile device, video, printer, projector.
84 Follow and perform Capgemini Group IT Assets management process to store, track and secure all IT and Capgemini asset.
84 Understand the issue from users, record ticket in Capgemini ITSM system, based on type & severity escalate to L2
84 Fulfill Capgemini IT asset management and information security policy.
84 Other assigned duties.
Technical Skill List
84 Expertise in Microsoft Windows 10 Operating System, and Microsoft Office 365 support (all O365 products)
84 Expertise in popular peripheral equipment and facility, such as MFP, projector, etc.
84 Expertise in IP telephony/***/Video Conference Support and Video conference setting and troubleshooting
84 Expertise in the most popular mobile device and application, such as iOS, Android and windows mobile based.
84 Strong knowledge for PC hardware, include HP/Lenovo/Dell
84 Strong knowledge for ISO 27001 helpdesk and assets management operation.
84 Basic Networking knowledge (IP addressing, WiFi concepts etc.,) CCNA is preferred.
Qualification
84 Bachelor’s degree in computer science or a related field. 8 years related work experience is necessary.
84 Technical support experience in MNC service desk and onsite support.
84 Excellent teamwork and communication skills.
84 Proactive, organized, and able to prioritize tasks. Able to multi-tasks.
84 Ability to quickly gain knowledge and understanding, Strong problem-solving skills.
公司介绍
上海合杰人才服务有限公司（简称“上海合杰”）
上海东浩兰生国际服务贸易（集团）？上海外服（集团）有限公司的全资子公司，致力于打造以业务流程外包（BPO）服务为核心的全方位业务流程解决方案而成立。
基于上海外服全国***的人力资源服务网络，合杰通过专业化、规范化的管理流程及先进的IT技术和系统支持，为客户实现服务的增值。将客户从繁琐的非核心事务工作中解放出来，将更多资源投入到核心业务中。
上海东浩兰生国际服务贸易（集团）？上海外服（集团）有限公司的全资子公司，致力于打造以业务流程外包（BPO）服务为核心的全方位业务流程解决方案而成立。
基于上海外服全国***的人力资源服务网络，合杰通过专业化、规范化的管理流程及先进的IT技术和系统支持，为客户实现服务的增值。将客户从繁琐的非核心事务工作中解放出来，将更多资源投入到核心业务中。
联系方式
- Email：xiaoke.fan@fsg.com.cn
- 公司地址：密渡桥路1号白马公寓19楼
- 电话：13601998020