长沙招聘

Customer Service Leader 店铺主管

JOB MISSION

Assist Store in charge to manage the daily operations of a store including sales, expense control, maintaining inventory levels, customer service, training and scheduling personnel to ensure operational excellence, customer satisfaction, maximize sales, productivity and profitability.

协助店铺负责人进行日常店铺营运，包括：销售、费用控制、库存管理、客户服务、员工培训和排班，以此确保店铺的高效运营，维护客户满意度，***化销售业绩和销售利润。

MAIN RESPONSIBILITIES

-Assist in leading sales team to reach sales target and KPI goals

协助店铺负责人带领团队达成销售指标和绩效指标

-Consistently maintain highest degree of customer service to guaranty customer's loyalty

始终保持良好服务来维系每一位顾客

-Assist in conducting relevant training for store staff in briefing when store is in low traffic (product training, role play and MOI training), to enhance staff’s selling techniques.

当店铺处于非忙碌状态时，协助对员工进行简要的培训，如产品知识、角色扮演、MOI训练等，以提高员工的销售技巧

-Store stock management: well know best sellers /slow moving items in store and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis

库存管理：清楚店铺货品销售的畅销和滞销情况；主动与商品部沟通，协调货品的运转、调拨；每日/每月的货品盘点及防止货物损失；库存分析

-Ensure store is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Store furniture maintenance.

确保整个店铺的清洁卫生和货品陈列的整齐有序，维护店铺形象，维护店铺设施

-Ensure staff grooming standard to meet company requirements all the time and keep brand image

确保员工的仪容仪表始终符合公司的要求，保持品牌形象

-Customer complaint handling

处理客诉

-Build strong cross functional relationships within the organization

在公司内部构建跨部门的联系

-Any other duties/matters may be assigned from time to time

完成其他临时交办的工作

PROFESSIONAL REQUIREMENTS

-5-6 years sales experience in fashion retail industry, international luxury brand experience is a plus

5-6年以上时装零售经验，具备国际奢侈品牌经验者优先考虑

-At least 2 years team leading experience

至少2年团队管理经验

-Proficiency in computer operation

良好的计算机操作能力

-Fluent Mandarin and English in writing, speaking and listening

流利的普通话，英文听说写良好

PERSONAL REQUIREMENTS

-Integral, responsible and proactive presentation and peoples skills

开朗、积极、有强烈的责任心，良好的沟通能力，商品介绍能力及人际交往技巧

-A self-motivated individual with strong ownership and passion for the brand

有上进心，品牌忠诚度高

-A team player and quick learner, with flexibility on changes

有团队精神，快速学习的能力和随机应变能力

-Straightforward, good sense on customer service

坦率真诚，有良好的服务意识

COMPETENCE REQUIREMENTS

-Communication skill 沟通技巧

-Time Management 时间管理

-Numerical / Analytical skills 数据分析能力

萨尔瓦托勒· 菲拉格慕有限公司

萨尔瓦托勒· 菲拉格慕有限公司是菲拉格慕集团的母公司，其是全球奢侈品市场的领导者之一，其历史可追溯至1927年。

集团积极致力于鞋履、皮革制品、成衣、丝织品及配饰、以及男***香氛的创新及生产。集团的产品还包括由特许制造商生产的眼镜和腕表。

品牌的创新始终具有***性，并伴随着完美的混合风格，由高超的品质以及“意大利制造”的卓越工艺所赋予的创造力和创新性，始终成为集团产品的标志。

截至2019年6月30日，菲拉格慕集团在全球拥有约4,000名员工以及661间专门店，其业务机构遍及意大利乃至全世界，不论是欧洲、美洲还是亚洲，全球各地都有菲拉格慕品牌的足迹。