长沙招聘

Main Accountabilities

· Build up the process and standards of Call Center

· Provide L1 technical support based on the FAQ.

· Liaise with other IT Help Desks, IT staffs and other third-party service providers in troubleshooting and resolving problems.

· Train, coach and mentor internal and external Helpdesk engineers.

· Build and train helpdesk managed service to handle all basic level issues.

· Manage process for communicating outages/activities to the relevant organizations.

· Take charge of the quality control of Call Center daily work.

· Review user feedback to improve services, tools and support experience.

· Manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.

Requirements

· You must have the right to live and work in China.

· Qualifications: A+, CCNA or equivalent

· At least two years of work experience in an IT team

· IT support/Helpdesk experience: Demonstrated experience in IT Technician or Help Desk analyst role.

· Experience in the following areas: Hardware and Software technical troubleshooting

· Demonstrable experience of:

o Managing IT Call Center systems

o Managing teams

o Understanding for quality control

o Ability to Multitask

Benefits

? 22 days of Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays - 14 days/year

? Statutory benefits: national social insurance benefits and housing fund ? Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance

? 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December

? Performance-related pay: paid annually according to relevant performance review scheme

? Professional development opportunities

    华好日用品隶属于华才集团，华才集团成立于2003年，在北京、上海、深圳、成都等地设有二十多家分/子公司。
    华才集团以珠三角为依托，集团业务涵盖全国300多个城市，目前已与数百家国内外知名企业建立起长期稳固的战略合作伙伴关系，并成为广大客户在大中华区首选的战略合作伙伴。2015年荣获“广州劳动关系和谐企业AAA级”称号，2014年集团营业额超过12亿元人民币。凭借雄厚的公司实力、资深的专业管理团队，以及先进的信息管理系统，华才集团赢得了广大客户的一致赞誉。

福利待遇：
1、五天工作制，周末双休；
2、入职购买五险一金；
3、享有国家法定节假日，各种福利齐全；
4、年底享有年终奖金；
5、入职满一年享有调薪机会；