长沙招聘

岗位职责：
1.Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.

2.Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.

3.Use sound judgment in the management, escalation and resolution of support cases.

4.Maintain high level of domain and technical skill in Microsoft CRM.

5.Meet SLA’s in accordance with our regional targets.

任职要求：
1.Bachelor's degree in computing science or an IT-related field

Microsoft certification preferred (MCSE, MCDBA, MCSD)

Field knowledge in Dynamics CRM or other CRM system is desirable

2.Exhibit analysis, problem resolution, judgment and decision-making skill s in order to assist customer with their technical issue.

3.Demonstrate strong customer service attributes.

4.Proven experience managing and maintaining one or more Microsoft server technologies, such as SQL Server, Exchange Server, IIS, Windows Server, etc.

5.Past experience of Support Professional in IT field or IT Technical Consultant is preferable.

6.Are fluent in English（Note: Understanding customers without effort verbally or in writing; fluent Korean speaker; smooth verbal/writing communication without making major grammatical errors; understanding basic cultural differences and avoid misinterpretation）

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。