长沙招聘

MAIN PURPOSE 主要目的

As an Ambassador of the Maison, he/she is responsible to ensure that the clients are being taken care of in the most efficient manner, gives them an exceptional client experience by providing good service to the clients and standard support to SA especially during the high traffic.

作为Maison大使，店铺助理需要以最有效的方式迎接到店顾客，以确保客人在等待期间能受到优质的服务。特别在店铺高客流期间，店铺助理需要以高品质的服务，标准化的支持辅助店铺销售顾问以确保给到客人满意的进店体验。

KEY RESPONSIBILITIES 关键职责

1.  Client Welcoming & Waiting Time Management 迎宾 & 维护等候区客户

• Have proper interaction with clients to ensure an exceptional client experience at the entrance of the boutique when clients are lined up

      当顾客在店铺门口排队期间，与顾客进行适当的互动以确保客人在等待期间能受到优质的服务

• Seat clients when possible and offer drinks, reading, etc.

       引领顾客入座，主动提供饮品及可浏览的作品图册等

• Inform clients about the approximate waiting time and ensure that the first available Sales Associate is taking care of the client, etc.

       告知顾客大致的等候时间并确保顾客***时间受到店铺销售顾问的接待等

 2.  Sales Assistance 店铺辅销

• Bring and return pieces/certificates/boxes for the Sales Associates.

       辅助店铺销售顾问拿放作品/证书/礼盒

• Gift wrapping, hand-painted cards to give holiday blessings to customers

       礼品包装，手绘品牌祝福卡片，增加节日节庆对顾客的祝福

• Assist in VIP room decoration (flowers, afternoon tea, etc.) for customers to come to pick up the products, to ensure high-quality and personalized service.

       协助安排顾客提货VIP room布置（鲜花，下午茶等个性化体验），传递优质个性化的服务品质；

• Handle sales order while SA can have more communication with clients about product details such as status, model and maintenance etc.  Assist SA to complete the process of document stamping.

       辅助店铺销售顾问打单使得店铺销售顾问能够在买单时与顾客沟通确认更多的作品细节，如作品情况，作品型号，后期维护等, 辅助销售完成所有单证盖店章流程

• Support BTQ in-store and outdoor activities e.g. Birthday celebrations, tarot, Brand Popup in the mall, etc.

       协助店铺内外各种活动，如庆生、塔罗，快闪店活动等

3.  Customer Service Assistance 辅助售后服务

• Help CS/SA with quick customer service: cleaning, engraving, etc.

       协助店铺顾客服务专员/店铺销售顾问提供基础售后服务：清洁维护，刻字服务, 彩色丝绳服务等

• Participate to daily operation as inventories and CRM gifts management, certificate management, price labeling, goods counting, production packaging, document checking, HJ piece photo organization, enveloping, etc.

       参与店铺日常运营，如库存及CRM礼品整理，证书整理，价格标签整理，盘点，包装，单据检查, 高珠作品图册整理，作品包膜等

• Participate to the set up and breakdowns at opening and closing of the boutique.

       参与开店流程及闭店流程

• Assist implementation of visual merchandising guidelines.

       辅助店铺作品陈列

• Assist BM to organize staff training on important newsletter content twice a month

       协助店经理组织每月两次Newsletter重要内容的员工专训

QUALIFICATIONS 任职要求

• Good communication skills, service and client focused ability to take initiatives, flexibility, and team spirit.

       具备良好的沟通表达能力，服务意识，以顾客为中心主动提供服务的能力，良好的适应性及团队精神

• Local language, fluent in English.

       具有流利的英语和普通话能力

• Have strong motivation to work in boutique, down to earth

       具有强烈在店铺工作的意愿，吃苦耐劳的精神

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。