长沙招聘

工作职责:

JOB SUMMARY

The Medical Information function works to become a renowned center of MI excellence and be regarded by our customers as a trusted resource for medical information and strategic insights for improving patient care.

The Medical Customer Relations Associate (MCRA) works in providing accurate, timely and balanced medical information to internal and external customers based on standard response document and Q&A. The MCRA also works in creating and updating general Local Standard Response Documents based on actual and anticipated customer demand for general query (non product related). Internally, the MCRA input to Customer Insights sharing. The MCRA ensures individual to deliver high quality MI support to the customers and achieve the goals.

KEY RESULT AREAS & JOB ACTIVITIES /TASKS

1. Daily verbally respond customer query to deliver accurate and balanced medical information to internal and external customers based on standard response document and Q&A. Timely report AE/PC based on SOP and WI requirement.

2. Daily Handle article and key word search request from internal and external customers.

3. Create and update local standard response documents based on actual and anticipated customer demand for general query (non product related).

4. Input to Customer Insight to provide customer trend from daily interaction with customers on a regular basis via

team quarterly report and product/ therapeutic area team meeting

5. Input to Maintenance, Improvement and promotion of the Service for the increasing working effective and efficient according to daily working experience.

任职资格:

Ability Functional

Good customer focus sense

Good communication & interpersonal skills

Good Teamwork/collaboration

Able to work under pressure in a busy environment

Good working knowledge of Microsoft Word, PowerPoint and Excel

Good customer service call handling skills

Good English reading skill 

Ability to integrate data, summarize and communicate at point of service

Cultural Competencies (Leader Behaviors)

Sustain Focus on Performance

Create an Inclusive Environment

Encourage Open Discussion and Debate

Manage Change

Develop People

Align Across Pfizer

Educational /Training

Minimum of College’s Degree, Medical & Pharmaceutical background preferred.

Working Experiences

Graduate or less than 1 year working experience.

  

On October 31, 2005, Pfizer announced the official opening of China Research and Development Center (CRDC) in Shanghai. Pfizer Global Research and Development’s Center is mainly engaged in drug development activities. Much of the facility's capacity is devoted to the study design, data management and statistical analysis of global phase I-IV clinical trials, as well as the clinical study report process. In addition, CRDC is a part of Pfizer global Safety and Risk Management and covers the functions of safety data processing and assessment. The center also trains Pfizer employees in China and throughout the Asia region in internationally recognized Good Clinical Practice standards.
辉瑞公司于2005年10月31日宣布辉瑞中国研发中心正式在上海揭幕。辉瑞中国研发中心主要为全球辉瑞药物开发提供支持工作。大部分的功能是围绕在I-IV期临床试验研究设计、数据管理和生物统计分析、以及临床试验报告的部分准备工作。此外，该中心是辉瑞全球安全和风险管理部的一个分支，负责安全数据处理和评估工作。研发中心还将为辉瑞公司在中国及亚洲的其它运营部门的员工提供国际标准的临床试验管理规范(GCP)的技术培训。