长沙招聘

Company Description：

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description：

1. Handling customer complaint after SOP including both 0km and field and reporting customer.

处理SOP之后发生的0公里和售后客户抱怨并向客户汇报。

· Receive customer complaint and failure parts of 0km and field. 接收0公里和售后的客户抱怨及故障件。

· Analyze failure parts and then define warranty decision. If customer request, go to customer site or dealer site to investigate. 分析失效件然后定义责任归属. 如果客户要求,前往客户端或者经销商现场调查。

· Create QC on IQIS system for customer complaint. 在IQIS系统中创建客户抱怨的QC。

· If warranty decision is C and S, communicate with customer and close QC.

如果失效件符合规格或者属于客户原因造成, 和客户沟通后关闭QC.

2. Problem solving with responsible department via 8D on IQIS system for customer complaint.

在IQIS系统中运用8D的方法和责任部门共同解决客户抱怨的质量问题。

· If warranty decision is B, create Q8 on IQIS system.如果失效件属于博世原因， 在IQIS系统中创建Q8。

· Organize containment actions to produced products of full pipeline in time.

对于所有环节中的已经生产的产品及时组织围堵措施。

· Define containment actions to current production. 对于当前的生产定义围堵措施。

· Evaluate effectiveness of containment actions. 评估围堵措施的有效性。

· Organize team to identify the direct cause and responsible department of customer complaint problem. Support 8D team leader to work out root cause on technical and managerial, implement corrective action to prevent failure from recurrence.

组织小组识别客户抱怨问题的直接原因和责任部门. 支持8D组长找出技术和管理层面根本原因，执行纠正措施以防止问题再发生。

· Make 8D report with customer format and organize reporting customer on site if necessary.

制作客户模板的8D报告,如果需要,组织到客户端汇报。

3. Coordinate customer audit triggered by quality issue after SOP. 组织接待批量生产后由于质量问题引起的客户审核

· Organize and prepare customer audit. 组织准备客户审核。

· Provide customer corrective actions of nonconformity and push responsible department to close them on time.

提供客户不符合项的纠正措施，推动负责部门按时关闭。

4. Customer quality contract support and quality meeting participant.

参加客户组织的质量会议，为与客户签订质量合同提供支持

· Negotiate quality target with customer. 和客户商谈质量目标。

· Support sales and SQW to sign quality contract. 支持销售部门和客户签订质量合同。

· Prepare quality report and participate in customer quality meeting.准备质量报告并参加客户组织的质量会议。

5. Customer specific requirements acquisition and follow out.获取客户特殊要求并贯彻实施

· Collect customer specific requirements.收集客户特殊要求.

· Transmit customer specific requirements and follow out. 传达客户特殊要求并贯彻实施。

6. Visit customer and dealer.拜访客户和经销商

· Visit customer and dealer regularly or irregularly. 定期或不定期拜访客户和经销商。

· Collect information of customer satisfaction and customer view. 收集客户满意度和客户观点的信息。

7. Contact/coordination with other Bosch locations, particularly lead plants.联络/协调其他博世工厂，特别是领导工厂

· Attend regular meeting initiated by lead plant. 参加领导工厂组织的定期会议。

· Inform customer complaint of 0km and field. 通报0公里和售后客户抱怨。

· Receive customer complaint and failure parts of CBU and forward original plant for analysis. 接受CBU产品的客户抱怨和故障件，转给原厂分析。

Explain analysis report and 8D report from original plant to customer. 向客户解释原厂的分析报告和8D报告。

Qulifications：

Bachelor or diploma in mechanic & electric integration

机电一体化本科以上学历

Two years working experience

两年以上工作经验

Master in PPAP, FMEA, SPC, ECR, CRS, FTA et. 精通PPAP,FMEA, SPC, ECR, CRS,FTA等.
Master in product knowledge, key process knowledge, NVH and electronic knowledge.精通产品知识，关键工序知识，NVH和电子知识 .
Have skill of systematic problem solving with 8D method.具备运用8D方法系统解决问题的技能。

Good command of English 英语流利

Additional Information：

欢迎关注我们的B站、领英官方账号，获取更多博世咨询及互动。

B站：B公司正式入驻二次元B站啦！快来关注入华111载的萌新UP主【博世中国人才苑】！来《B公司的云课堂》一起提升职场软技能，和B公司这家物联网公司一起打造物联世界吧！

领英：领英搜索关注【博世中国】官方账号，这里有最新***的博世动态、招聘信息等资讯。在领英与我们连接无限机会，一起走好职业发展的每一步。

Welcome to follow our bilibili and LinkedIn official account to get more information and interaction with Bosch.

bilibili: Bosch has officially entered bilibili! Follow the newest blogger “博世中国人才苑” ! Come to our cloud classroom to improve yourself and build a connected world with this IoT company!

LinkedIn: Follow the official account “Bosch china” , where you can find the latest and most complete Bosch news, job information. More opportunities are waiting for you ! Connect with us via LinkedIn, and let’s manager your careers together.

？该岗位内部推荐奖金为人民币3,000元整（仅限博世内部员工申请），具体请参见《博世中国内部推荐政策》

？ Internal Referral bonus of this vacancy: RMB 3,000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy

博世汽车部件（长沙）有限公司成立于2004年11月，系世界500强德国博世集团全资企业，注册资金6970万美元，目前累计投资为14亿元***。公司座落在长沙国家经济技术开发区，占地面积16万平方米，目前员工数由成立之初400余人增至3800余人，2010年销售额同比增长50%。
博世是世界上最富创新能力的汽车零部件生产商之一。博世汽车部件（长沙）有限公司是博世电子驱动事业部、起发动机事业部在中国的生产、研发、应用和销售基地，主要产品包括汽车用ABS电机、发动机冷却电机、车窗升降电机、蒸发风机、雨刮电机、汽车雨刮系统等，主要为中国汽车主机用户提供产品配套服务。同时也是专用设备部在中国的重要基地，为客户提供生产电动包装、轻工、建筑、流体机械等零部件的专用机器设备。我们秉承博世价值观，通过着力打造高技术、高素质的团队为中国本地市场提供最优质的产品，***的技术以及现代化的管理同时逐步实现人才本土化。
我们为员工提供优良的工作环境、国际化的工作氛围、良好的薪资、健全的福利体系、富有趣味和挑战性的工作任务、完善的员工发展平台、大量的国内外培训学习机会和平衡的工作生活。我们特别青睐具有良好团队精神、具备较强专业能力并且愿意学习新技术、具有良好的外语交流（英语、德语）能力、能够适应快速发展的组织环境并且认可博世价值观的各类人才。
公司业务持续快速发展，我们求贤若渴，热切期待您的加盟。

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