长沙招聘

必须有本地化行业经验，客户质量经理/译员或本地化项目经理……

可以在家办公

Key Responsibilities

? Operational Excellence – Provides a range of quality and linguistic framework management services. Provides high quality and accurate analysis of content and data, develops effective and efficient methodologies for client projects/accounts to ensure a successful outcome and profitable for all linguistic and quality elements.

? Delivers Quality, Value, Results – Drives global Quality programs ensuring customer requirements are met and supports customers on how to improve and innovate. Develops Quality processes as well as KPIs and other measures of performance that ensure quality standards and requirements are achieved. Designs improvement plans to optimize quality and language processes relevant to client specific requirements.

? Functional Excellence – Works with project teams to identify and implement ways to continuously improve quality and language services based on project experience and client feedback. Performs Quality Management functions, analyzing quality requirements, defining improvement/recovery plans and quality assurance processes, and providing linguistic support to the extended project management team) to ensure high levels of client satisfaction.

? Relationship Building – Promotes collaboration/information sharing within the Customer Quality team and across Language Services to ensure consistency/integration, and leverage expertise and ideas/innovations. Effectively collaborates and communicates with sales, project teams, production and senior management on goals.

Professional/Technical Expertise & Competencies

• Wide experience with linguistic asset management, QA and methodologies, process improvement and risk management
• Excellent writing and verbal skills with native level English fluency and strong linguistic and management quality background
• Excellent command of MS Office
• Customer Focus. Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements.
• Analysis. Examines data to grasp issues and draw conclusions.
• Planning & Organizing. Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives.
• Problem Solving. Systematically and logically identifies and weighs options to resolve problems, generating solutions after reviewing all relevant information, including risks and the impact of potential solutions.
• Process Orientation. Follows processes, placing a priority on how things are done.
• Attention to Quality & Detail. Diligently completes responsibilities, producing high quality results.
• Collaboration. Works collaboratively and uses a positive approach to achieve goals.
• Communication. Clearly conveys information and ideas through a variety of media and in a manner that engages others, helping them understand and retain the message.
• Professional/Technical Expertise. Applies technical and professional knowledge, skills and judgment to accomplish results.

In late 2020 SDL PLC where acquired by RWS Holdings PLC and are now working hard to integrate the two businesses to become the world’s leading provider of technology-enabled language, content management and intellectual property services under a single RWS brand. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).


RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.