长沙招聘

Position: Residence Manger

职位：驻店经理

Working Location: China

工作地点：雅诗阁西安馨乐庭服务公寓

Reporting to: Area General Manger (Operations)

汇报对象：雅诗阁西安城市总经理

Major duties & responsibilities:

主要职责：

1.Be responsible for planning, controlling and coordination of all functional events as requested by the Management

根据管理层的要求，负责策划、管控以及协调所有职能部门的活动

2.Manage lyf guards and other operational functions in providing excellent service standards and building the community for residents

管理lyf掌柜和其他运营职能部门，为住客提供优质的服务标准，优化社区建设

3.Ensure smooth operation and efficiency of operational departments with regular inspections

定期对各运营部门进行监查，确保运营部门的正常运行和工作效率

4.Handle correspondences relating to residents, be it event notices or replying their enquiries

处理与住客相关的来往函件，包括事件通知与回应住客需求

5.Disseminate information and obtain feedback from residents

发布各项信息，并及时获取住客的反馈

6.Perform all duties as outlined in the operational policy and procedures, report or recommend any outstanding issues

履行运营政策与规程中的所有职责，对于未解决的问题及时提出意见或进行汇报

7.Preparation of required management reports

按要求准备管理报告

8.Review and update of operational procedures

审核并在必要时更新运营流程

9.Ensure that the local legal, labour, health and building requirements/regulations are met and maintained

确保运营符合当地的法律、劳动法、卫生条例和建筑要求与法规。

10.Manage execution of the Sales & Marketing plan of the property

管理物业营销计划的执行

11.Develop and establish new programs, service standards and control procedures in response to operational needs

根据运营需求，开发并建立新的规划、服务标准和管控章程

12.Organise operations meetings

组织运营会议

13.Perform all other assignments as directed by the Management.

完成上级领导交办的其他工作

14.Takes overall responsibility for financial performance of the property and the achievement of property sales and profit objectives

全面负责物业的财务业绩，完成物业的销售和利润目标

 

Requirements:

资质要求：

1.Degree in Hospitality with at least 2 years in a supervisory position OR Diploma in Hospitality with at least 3-4 years in hospitality, of which 2 years should be in a supervisory position

酒店专业本科及以上学位，拥有2年管理经验；酒店专业大专及以上文凭，在酒店行业有至少3-4年的经验，其中包含2年的酒店实际管理经验

2.Candidate should be comfortable with numbers and financial functions.

对数字与财务知识具有敏锐度

3.Knowledge of hospitality financial functions, including Revenue management, marketing plans, budget forecasting preferred

熟悉酒店财务管理，包括收益管理，市场营销计划，有预算管理经验者优先

4.Must be open minded e.g. to doing things differently from traditional hospitality industry

必须有开放的思想和眼界（例如，积极创新做有别于传统酒店行业的事情）

5.Knowledgeable, familiar with all aspects of operations

全面的运营管理知识

6.Tech savvy and picks up new systems and technology easily

对于技术方面具有优秀的理解适应能力，能够轻松掌握新系统和新技术

7.Computer skills in Word, Excel, PowerPoint

熟练使用Word, Excel, PowerPoint

8.Excellent communications, presentation and public relations skills

具有出色的沟通、表达能力以及公关技巧

9.Possess management and leadership skills

具备优秀的领导管理能力

10.Language: English, local language

语言要求：英语，当地语言

11.Ability to perform well under pressure and stress.

具备良好的抗压能力

12.Pleasant, honest, hardworking and flexible personality; a team player.

高度的工作热情，极强的工作责任心，诚实的品质与灵活的适应能力，良好的团队合作精神

13.Ability to receive as well as deliver constructive criticism

能够接受和提出具有建设性的批评意见

14.Proactive and self-motivated

积极主动，具有上进心

雅诗阁中国

雅诗阁有限公司是全球知名的服务公寓及酒店业主和住宿运营商，在美洲、亚太、欧洲、中东和非洲地区超过30个国家160多个城市，管理着640多家物业、逾96,000套公寓单元及酒店客房，旗下品牌包括雅诗阁、馨乐庭、盛捷、Quest、The Crest Collection、lyf、HARRIS、FOX HARRIS、YELLO、POP!、Préférence以及HARRIS Vertu。

在中国，雅诗阁是知名的国际服务公寓及酒店业主和住宿运营商。目前在全国32个城市拥有和管理超过110家物业，逾20,000套公寓单元及酒店客房，分布在北京、长沙、成都、重庆、大连、东莞、佛山、广州、邯郸、杭州、合肥、海口、哈尔滨、惠州、昆明、南京、南通、上海、沈阳、深圳、苏州、绍兴、天津、武汉、无锡、西安、厦门、徐州、宜昌、珠海、香港和澳门。

雅诗阁是凯德集团旗下的全资子公司。1984年，雅诗阁推出了亚太地区的***世界级服务公寓。经过30多年的耕耘与发展，如今雅诗阁在服务公寓及酒店行业中备受推崇，拥有多个享誉世界的品牌。

雅诗阁官网 ******************

雅诗阁中国官网 *******************


About Ascott China

The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. It has more than 96,000 units in over 640 properties in key cities of the Americas, Asia Pacific, Europe, the Middle East and Africa. The company’s brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu. Ascott’s portfolio spans more than 160 cities across over 30 countries.

Ascott is also the leading international lodging owner-operators in China, with more than 110 properties over 20,000 units in 32 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Haikou, Harbin, Huizhou, Kunming, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Shaoxing, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Xuzhou, Yichang, Zhuhai, Hong Kong and Macau.

Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide.

Ascott website: ******************

Ascott China website: *******************